Zetland Medical Practice

Called back quickly and felt properly listened to

Excellent service from beginning to end. My details were taken and I received a call within an hour. I spoke with a member of the clinical team and felt genuinely heard throughout the conversation. The entire staff took positive action and provided great support.

Long waits and no blood test needles available

The waiting time to see a GP was approximately one month. I was seen by a clinical associate who addressed some of my concerns and took my blood pressure. I requested blood tests through the practice but was told they were unable to provide them, citing a lack of equipment. After my local representative's office contacted an NHS clinical director on my behalf, I was informed that equipment shortages in the area were not an issue. I was then referred back to my original location. As an older patient and long-standing taxpayer, I felt uncertain about where to turn next. The experience was not satisfactory. I did not receive any follow-up care or the tests that had been discussed. I have since moved my care to a different practice. I felt let down by the lack of support provided, and the subsequent response I received did not adequately address my concerns or the difficulties I experienced.

Reception staff were genuinely helpful and kind

This practice is excellent and operates with great efficiency and professionalism. Appointments consistently run on schedule, and the reception team are always tremendously supportive and attentive. I would strongly recommend this practice to others. 😁

Felt listened to and understood during appointment

The healthcare professional I saw was very kind and understanding, patiently listened to my concerns and discussed treatment options with me. I was grateful for their approach.

Reception staff made booking blood tests easy

Today I spoke to the receptionist regarding arranging some blood tests and they were so helpful and very kind, thank you.

New appointment system works really well

I have been pleased with the recent changes to how appointments are arranged and managed.

Quick appointment and minimal waiting time

I didn't have to wait long after arriving before being seen, and I was able to get an appointment within a couple of days of calling. The clinician I saw was lovely as always, very attentive, and provided honest guidance on the available treatment options. They also kindly discussed an additional matter that wasn't strictly necessary, which I appreciated as it meant I didn't need to make another visit 😊.

Staff were polite and made me feel heard

Every member of staff has been polite, professional and exceptionally helpful. During my recent visit, I had a blood test carried out by a staff member who was exceptional. The procedure was painless and went smoothly. The healthcare professional demonstrated a really professional and friendly approach throughout.

Helpful staff who really listened to my concerns

Very helpful and thorough in investigating all aspects of my concerns. The healthcare professional provided excellent support and assistance.

Reception staff made me feel comfortable calling

The staff member I spoke with was absolutely lovely and didn't make me feel judged for calling about my health concern. They were very professional yet also friendly, and I'm glad I reached out to them.

Felt genuinely cared for during my visit

I was seen by the healthcare staff who conducted my blood test and the clinician with warmth, compassion and attentiveness during my visit today.

Reception staff were genuinely friendly and helpful

I cannot fault this medical practice as they look after myself and family very well and I would personally rate them 10/10. The clinical staff always make time to speak to me with any concerns I have. From the reception team to the nursing and medical staff, I find them all to be very polite and friendly and always very professional ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Doctor took time to listen properly

The healthcare professional was attentive and provided valuable assistance.

Quick referral and clear explanations from friendly staff

Attended an appointment where I was seen promptly and given a referral without unnecessary delay. The clinical staff were approachable and attentive to my concerns, taking time to explain matters in a clear and understandable way.

Medications removed without proper pain relief plan

I felt disappointed with my experience at the practice. I believe the clinicians did not adequately address my documented long-term conditions or follow the guidance provided in correspondence regarding pain management. Rather than maintaining my existing pain relief arrangements, medications were withdrawn without offering alternative support or a comprehensive plan. I was offered limited resources to manage my ongoing pain, which has significantly impacted my quality of life and mobility. I was concerned that despite having multiple medication reviews within a short timeframe, there was no thorough assessment of my various diagnoses or discussion about a forward-looking treatment strategy. When I requested additional appointments to discuss my pain management needs, these were declined on several occasions. I felt my concerns were not taken seriously and that I was not believed regarding the severity of my pain. I was troubled by what I perceived as a lack of care for patients with serious long-term conditions. I felt that my requests for help with pain relief—support I had previously received and which my hospital consultants were aware of—were dismissed. I believe the approach taken has made my situation worse rather than better, and I felt unsupported during a difficult time. I have serious concerns about the standard of care I received and would welcome a review of my treatment.

Quick response from friendly and helpful staff

The practice demonstrated a prompt response time, and the clinical staff were approachable and supportive throughout the appointment.

Practice won't book appointments without speaking to child

Registering at this practice has been frustrating. I struggled to book an appointment for my child and after waiting two days for a callback, I was told that written consent was needed before proceeding further, despite having been able to register them initially. The practice keeps insisting they need to speak directly with my child, which has been difficult given their communication needs. I would not recommend registering here.

New booking system made appointment straightforward

Having recently been assigned an appointment through the new booking system with a paramedic clinician, I received excellent care, a comprehensive assessment and diagnosis. Everything was explained clearly and compassionately, and a follow-up appointment was arranged promptly. I am very satisfied with the outcome and the positive impact this care has had on my health. The clinician's commitment to patient care is a real asset to the practice.

Helpful consultation with time for discussion

I don't attend often but my experience this morning was really positive with a trainee clinician. The consultation was excellent, very informative and compassionate, and there was adequate time for discussion around my medication concerns. Thank you.

Receptionist went extra mile with empathy

I would like to commend the receptionist at the practice for being a real asset to the team. I don't often need to visit the doctor, but when I called to request an appointment, one wasn't available that same day. However, the receptionist took time to understand why I needed to be seen and showed genuine compassion regarding my situation. They were able to arrange an appointment for me the next day. I wish more receptionists demonstrated such attentiveness and kindness.