Zetland Medical Practice

Felt heard and involved in my care

The clinician not only provided guidance but also genuinely heard my concerns. This matters greatly, as it made me feel like an active participant in the conversation rather than simply being instructed. Thank you.

Receptionist made me feel genuinely welcomed

The receptionist was lovely and helpful, demonstrating kindness and thoughtfulness throughout. Thank you.

Straightforward approach made me feel heard

The GP I saw is excellent. No-nonsense, professional and genuinely approachable. The practice deserves recognition for this. I couldn't recommend them more highly.

Attentive care and welcoming reception staff

The clinician was very attentive and supportive when discussing my options both immediately and going forward. They are a credit to the practice. The receptionist was very polite and professional.

Reception staff were genuinely helpful and friendly

Excellent service overall. The reception team were welcoming and supportive throughout my visit. The clinical staff member I consulted with provided clear and knowledgeable guidance when discussing my test results. My appointment lasted approximately a quarter of an hour, and I was given a referral option the same day. I was very satisfied with the care and facilities provided at this practice.

Telephone consultation put my mind at ease

Thank you for your help and excellent explanation and advice during my telephone consultation, which put my mind at rest about possible concerns regarding a change to a new type of injectable medication. The clinician was very knowledgeable and answered all my questions and concerns with precision and clarity, demonstrating a calm and professional manner. I appreciated the understanding shown towards my work situation, which made it difficult to attend standard appointment times, and the flexibility offered in arranging an appointment at an alternative location on a Saturday to accommodate my schedule. I would like to express my gratitude for the considerate service and support received throughout this consultation. Thank you very much.

Felt listened to and well explained

I attended an appointment with a clinician who put me at ease with their professional approach. They explained my condition clearly and used helpful visual aids to illustrate the points. I was very satisfied with the outcome, and the clinician's manner was instrumental in achieving this positive result.

Felt listened to and reassured by clear explanations

The healthcare professional was excellent. Everything was explained in a clear manner and I felt reassured throughout the appointment. Thank you.

Staff really take time to listen

I consistently find that the team members make a genuine effort to provide assistance, and the clinicians are approachable and take their time during consultations rather than hurrying through appointments.

Staff followed through on training promises

I completed a training placement at this medical practice and cannot praise the supervising clinicians highly enough. They honoured their commitments to my development, arranging the necessary clinical sessions and providing constructive feedback throughout. My time here was genuinely positive and professionally rewarding, and I was impressed by the genuine commitment shown by all staff members towards patient care. Excellent work all round!

Welcoming practice that listens and reassures

Having recently moved to the area, I have attended the practice on several occasions and found the service to be of an excellent standard. The clinical staff demonstrate professionalism and provide reassurance throughout consultations. I have been very satisfied with every aspect of my experience, from the initial reception through to the care received.

Reception team made me feel genuinely welcome

I had the privilege of being under the supervision of a clinician at this practice as a medical student, and it was a fantastic experience. From the start, they were a great mentor, and their guidance has had a lasting impact on how I will practice medicine in the future. This clinician shows great care for their patients, taking the time to understand their concerns and build a genuine connection with each individual. Their dedication to patient well-being is commendable. They're also a fantastic teacher, explaining everything clearly and making the learning process enjoyable. Across all staff, from the receptionists, nurses, registrars and admin team, the practice itself is kind, welcoming and efficient—I'd highly recommend it to anyone seeking thoughtful and attentive healthcare.

Welcoming practice with genuine learning opportunities

I have been attending this medical practice as a student since September and have thoroughly enjoyed my time here. The practice has provided excellent learning opportunities and all members of the clinical and administrative team have been consistently professional and welcoming. I would particularly like to acknowledge my mentor throughout the year, who has demonstrated what it means to be an effective GP, maintained high professional standards, and modelled an exemplary approach to patient care and addressing health concerns. This has been an invaluable experience.

Fast service with helpful appointment coordination

I recently experienced a quick and efficient service at this practice. I was able to arrange an additional appointment during the same visit, and the clinician I saw was particularly helpful and provided clear information. There were students observing the consultation. I would recommend this practice to anyone considering registering with a new surgery.

Friendly reception made me feel heard

Approachable, understanding, supportive and competent.

Quick appointment that put me at ease

I was seen by a clinician who quickly put me at ease. They provided a diagnosis and prescribed medication for my condition.

Paramedic practitioner showed calm and professional manner

This morning I was seen by a paramedic practitioner. They were outstanding in their practice, their knowledge and their calm, professional manner.

Felt genuinely listened to and cared for

Excellent experience, I'm very satisfied with the service provided.

Friendly staff made the placement worthwhile

I had a wonderful experience during my time at this practice! The entire team was welcoming and easy to talk to, and the educational support provided was genuinely valuable. Much appreciated! :)

Practice made learning feel genuinely supported

I had the opportunity to undertake a placement here this year, and found that all members of the team across clinical and administrative roles were enthusiastic, supportive and provided excellent teaching throughout my time there. I'm very grateful for the experience!