Last updated: 9th March 2026

Introduction

Welcome to GP Ratings (“we”, “our”, “us”). GP Ratings is a platform that allows patients to share feedback about GP practices and enables practices to respond to patient reviews. We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Who We Are

GP Ratings is operated by AI Research & Development Ltd. For any questions regarding this Privacy Policy or your personal data, you may contact us at [email protected]. For the purposes of data protection law, AI Research & Development Ltd acts as the data controller responsible for processing personal data collected through the GP Ratings platform.

Information We Collect

We may collect information that you provide directly when using our platform. This may include review content you submit, your phone number used for verification, messages or responses posted on the platform, and any information you provide when contacting us. In addition, we may automatically collect certain technical information such as your IP address, device information, browser type, and usage data when you interact with our website.

GP Practice Accounts

If you create or manage a GP practice account on our platform, we may collect additional information including your name, email address, authentication details, and account activity related to managing practice reviews and responses.

How We Use Your Information

We use your information to operate and maintain the GP Ratings platform, publish and manage reviews, verify reviews using phone confirmation, allow GP practices to respond to reviews, improve the quality and security of our services, detect and prevent fraud or misuse, and comply with legal obligations.

Phone Verification

To help maintain the authenticity of reviews, we may verify certain reviews using SMS or phone number confirmation. Your phone number is used only for verification and fraud prevention purposes and will not be publicly displayed alongside reviews.

Legal Basis for Processing

Under the UK GDPR we rely on several legal bases to process personal data. These include legitimate interests in operating a public review platform and improving transparency in healthcare services, consent when you voluntarily submit reviews or provide information, and compliance with legal obligations where applicable.

Sharing Your Information

We may share personal data with trusted service providers who help us operate the platform, such as hosting providers, cloud infrastructure services, SMS verification providers, and analytics providers. These partners process data only on our behalf and under strict data protection agreements. We may also disclose information where required by law.

Data Retention

We retain personal data only for as long as necessary to provide our services and fulfil legal obligations. Reviews may remain publicly available as part of the platform’s purpose of sharing patient experiences. Phone verification information may be retained for fraud prevention and platform integrity.

Your Data Protection Rights

You have rights under data protection law which may include the right to access your personal data, request correction of inaccurate information, request deletion of your data, object to certain types of processing, request restriction of processing, and lodge a complaint with a relevant data protection authority. If you wish to exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. While we strive to protect your data, no online platform can guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and support essential functionality. More information about our use of cookies can be found in our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Any updates will be published on this page with a revised update date.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at [email protected]