A

Anonymouse 2 days ago

Rating

Great

  • Appointment

    Excellent
  • Reception

    Bad
  • Cleanliness

    Great
  • Care

    Great
  • Respect

    Bad
  • Seen On Time

    Excellent

2 staff were obnoxiously loud

At approximately 6:20pm, I attended the GP surgery and observed two members of staff, one male and one female. The female staff member appeared to be working on reception, as after their conversation in the first room as soon as you enter to the left, she answered the reception phone. Both staff members were speaking and laughing very loudly about personal matters. Their conversation could be heard loudly and clearly in the waiting area and came across as unprofessional and inappropriate for a healthcare setting. As a patient attending the surgery, I found this behaviour disappointing and disrespectful. Patients visit GP practices because they are unwell and expect a professional, calm, and respectful environment. The volume and nature of the conversation made the surgery feel more like a social setting than a medical practice. I have never experienced anything similar at a GP surgery before and felt it reflected poorly on the standard of professionalism expected by patients. Just to be clear, this genuinely wasn’t just a conversation between to colleague they were obnoxiously loud, it was a disgrace.

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