Woodseats Medical Centre
A
Anonymouse 9 months ago
Poor
This practice is the worst I have ever seen, even if it is of a larger size than many others, and even if they have so many employees 😳 . I would have been supposed to receive fertility care, and I wait for 2 years now, and they keep on making the whole process stretched for no reason... waiting long time unreasonably for appointments!!! On top of all, they make me have many unreasonable phone calls to chase them in this process, plus make me have to visit the practice rather than having my info and details given online or by phone. This last time they were an outrage!!! I had an appointment with a doctor there, and he was super disrespectful!!! Did not listen my complaints and problems, it started to be rude. I asked for some details and he became angry!!! I asked to make a complaint about him and to be sent another doctor! He started to argue and wished to throw me out with some major disrespect!!! I became very upset and I told him I will make a complaint against his behaviour for sure, and that I want to talk to the manager of the practice! He continued to argue and chased to throw me out from the room. (Meanwhile I was sitting on the chair). I then told him clear that I will live him a very negative review for his bad attitude and disrespectfulnes towards me. Then I went towards the door. Meanwhile he was following me, at my back. And when I went out through the door, he pushed a button apparently, for incidents emergency, and started to lie that I have aggresed him and that I have made him feel threatened!!! He was litterally lying, but lying with impertinence. I have NOT aggresed him, what I have done was to ask for another doctor! And after he refused and HE started to argue with me, and wished to throw me out from the room, I complained saying that I will make a formal complaint to his manager and leave him a negative feedback . He is lying a big time. His manager also started to lie after she came, on the hallway. She has not even seen the incident or what has happened, and she refused to take my formal complaint. Therefore I am asking for an appeal and wish to get access to my services as normal. Mostly since I suffered for years now, had surgery, multiple abortions and fertility problems, so I should be treated with dignity and not with disrespect. Should not be delayed in receiving my fertility help and treatment. I should not have to go and chase the surgery for no reason. For sure I should not be lied about in such ugly ways, and instead i should be having my specialist refferal, and not someone arguing with me unreasonably and then him fabricating lies! He also REFUSED to send my refferal straight to the specialist, as it is written on the NHS site, where it says that if I have had fertility issues, i should be sent STRAIGHT TO THE SPECIALIST in fertility . I have been promised an easy fertility care, and now, because of them, they made my pregnancy journey unbearable and hard. Thank you.
Christine M.