Vassall Medical Centre
BP
Bea P. 5 months ago • From Google
Poor
2nd review- Feb 2026- I had blood tests taken on two occasions — last year and again this year. On both occasions, before Christmas 2025 and again in February 2026, I was informed that my blood test results were abnormal. However, I was then refused access to the actual results on the basis of "practice policy" and told I would need to speak to a clinician first. Unfortunately, twice appointments were fully booked for several weeks. Being told something is abnormal (before Christmas!!!!) without being given the results, any reassurance, or a timely clinical review is extremely distressing. Even a brief confirmation that there was no immediate concern, or access to the numerical results for my own records, would have made a significant difference. I understand policies around not providing results at reception, but withholding a patient's own medical information while leaving them in limbo reflects poor communication and patient care. Many are able to understand at least some aspects of their results or seek independent advice if needed. This experience caused unnecessary anxiety and does not reflect good practice. Hence the drop to 2 stars. 1st review)-2023-My child was feeling poorly and I had to collect them from school early. They had a high temperature and complained of stomach discomfort. I called the practice and the receptionist arranged a same day appointment. The clinician then called and asked if we could come earlier. All in all we were seen within an hour of the time when I called the surgery. The clinician was very attentive, professional, and I felt my child was taken care of. Hence, big thank you to the clinician — they really care, and the receptionist for arranging the appointment.
Samantha C.