New Silksworth Medical Practice

Initially contacted in October regarding a matter of concern, yet no resolution has been forthcoming. The initial call could arguably have prompted more thorough questioning about the nature of the..

This has to be one of the most poorly managed healthcare facilities I have experienced. It is challenging to secure appointments, and when one is eventually obtained, there appear to be issues with..

It is difficult to obtain an appointment at this practice. Waiting times are lengthy, often extending several weeks. Patients are frequently directed to attend hospital instead. The overall service..

I'm not usually one to leave reviews, but felt I had to mention the outstanding care I received during my recent visit. The healthcare assistant I saw went out of their way to make a difference and..

I've reached the point where I need to find alternative care. The appointment system appears to work better for those with flexible availability during standard hours. As someone with work..

The clinical staff members are all very pleasant, however the reception team could be more welcoming and helpful.

Securing an appointment proves extremely challenging, and phone wait times frequently extend beyond an hour before anyone responds. While the practice employs multiple receptionists, the reception..

For more than three years, I have consistently encountered unavailability when attempting to book an appointment, a situation that began prior to the pandemic. I persisted with the challenges at..

I received a text message requesting that I call to arrange a diabetes review. After spending 40 minutes attempting to get through, when the receptionist finally answered, I was informed that I had..

One of several medical practices located within the same building. I have been a patient at this surgery for approximately five years and, aside from the challenge of securing appointments which..

I have been attempting to obtain a doctor's appointment for approximately five months. The experience has been frustrating, as the only option offered by certain reception staff members is to call..

The team here are wonderful and the premises are maintained to a high standard.

The customer service experience was disappointing. The practice does not facilitate appointment scheduling via telephone, yet the online booking system proved to be unreliable. After booking an..

I called every morning for nearly two weeks attempting to secure an appointment, only to be informed that no slots were available for the following two weeks. I completed the online form through the..

I am extremely disappointed with this practice and would have preferred to give zero stars. I found the experience deeply frustrating. A serious condition I developed in August was not identified by..

I recently visited and experienced poor treatment. The staff member attempted to cancel my appointment solely due to an address discrepancy on file, which is something I have not encountered at..

This isn't the first occasion my parents have felt unwelcome, but during a recent visit the receptionist's manner upset my mother considerably. Given that they're both dealing with health concerns,..

I really appreciate the new appointment booking system - it makes scheduling so straightforward and convenient. I used it to book my own appointment and was able to get seen the same day. When I..

I had to wait an extended period to receive my test results, and when I eventually contacted the hospital directly, I discovered they had been available for some time. Whenever I call the practice,..

I contacted the surgery and was informed that a link would be sent to my mobile device, however it did not arrive after two days. When I called back, I was told this was due to a technical issue...