Knutsford Medical Partnership

Absolutely Awful

I handed a letter in to the receptionist and told her I had been told to hand it in and she needed to scan it to my file….. letter went missing and it had my private details in but also it was just put straight back on to me to get a new one. I was also given a smear test by a trainee nurse, I was the first one ever I found out while there. I was never told before and just felt completely stitched up by the reception staff because the nurse who did it said I should have been told at the time of booking, this was also weeks ago and I still haven’t had the results back. I called today about these issues and got hung up on! O and if it doesn’t get worse, they have the wrong injection, I called three times to make sure I definitely needed it and the receptionist assured me due to my blood results I needed it, it wasn’t until I got a call from the doctor apologising later on and telling me I didn’t need it. This is also the same surgery that a few years ago they had to sack a receptionist for putting patients personal details on Facebook. I have no trust in the surgery and the receptionist are incompetent.