Hereford Medical Group
Anonymouse 2 days ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
BadRespect
BadSeen On Time
BadAbsolutely awful patient experience for many years
Over the years, my experience with HMG has been highly negative. I had an awful sciatica experience, leaving me unable to get out of bed for a month, the GP told me that she had read a recent study which made her believe that sciatica pain wasn't real. She told me that my pain wasn't valid. The same GP refused to help with a cyst in my mouth, which ended up being dealt with by a private dentist (to do a hospital referral, which was all she needed to do, but wouldn't). Another GP gave me the news that I was infertile, and continued to tell me that it was all my fault due to my lifestyle, without asking me a single question about my lifestyle. The surgery then failed to do multiple referrals for fertility treatment. The process took around 8 times longer than it would do for other couples, because of their incompetence. I've also experienced reception staff being utterly careless with urine samples that we had been asked to deliver, they 'threw' the samples into a tray on the desk, which was overfilling and it landed on the floor with multiple other samples, which another member of staff walked by and kicked out their way. When I confronted them about their careless, they quite literally screamed at me in front of other patients. They often ignore repeat medication requests for extensive amounts of time with no explanation. And the worst issue I've encountered is when a friend reached out to them multiple times for help with their mental health, only to be brushed off and ignored. That person took their life just days later. No compassion whatsoever. I would make an official complaint there, but I personally know a member of staff that has worked at the surgery for about 25 years, and they were very clear to me when they said that, the truth is, they absolutely do not care about patients and that we are just an annoying inconvenience for them to deal with, My advice to others - Just don't expect to have your concerns addressed or to be made to feel like your a human being with any form if value.
If there were a rating below the lowest option, I would select it. My encounter at this medical facility was utterly unacceptable and left me feeling deeply disappointed and abandoned. I've already..
Hereford Medical Group
Adam N.
This medical practice deserves rock-bottom ratings. Absolutely the most terrible healthcare facility I've ever encountered, and I strongly advise steering clear of this place entirely.
Hereford Medical Group
rob s.
Complete disaster of a medical practice, impossible to contact via phone or online platforms, and even when you do manage to reach them, the staff's indifference is appalling - and this..
Hereford Medical Group
christine m.
The medical office called me during my work hours, and I've attempted to reach them approximately 12 times, only to be told that their reception is at maximum capacity. When I checked their website,..
Hereford Medical Group
RobsysGames R.
The healthcare service in Hereford is an absolute travesty, particularly if you're naive enough to depend on it for something as critical as GP services. Consider this a stark warning to anyone..
Hereford Medical Group
Rob R.
Having two elderly parents, I've found the service from Hereford Medical group to be extremely disappointing. I'm constantly stuck on hold for an absurd duration, only to be told no doctors are..
Hereford Medical Group
Michael R.
Dealing with a critical mental health concern right now, and the response has been absolutely frustrating. After waiting an excruciating four days for a promised callback that never materialized, I..
Hereford Medical Group
Jacqui N.
After multiple attempts over three consecutive mornings using NHS app online forms, I couldn't secure an appointment. I tried patient access app as well, both for a routine matter where I wasn't in..
Hereford Medical Group
Peter H.
Utterly disappointing experience. Spent three-quarters of an hour in the waiting area only to learn the physician was a no-show. Subsequently informed that my next consultation is scheduled for..
Hereford Medical Group
John C.
If your situation aligns perfectly with the predefined categories on their website and you can precisely respond to all inquiries, the system functions smoothly. But when the available choices fail..
Hereford Medical Group
Kenneth wade
(Yes again neglect. ) Was told a year ago I was on the waiting list for a hydrocortisone jab to my thumbs and elbow for Arthritis. So phoned again in July told the same and again in November,but..
Hereford Medical Group
DIVA M.
If I could rate this zero, I absolutely would. Scheduling a medical consultation has become completely UNATTAINABLE. I've spent three consecutive days attempting to secure an appointment for my..
Hereford Medical Group
Mark F.
Convenient service, assuming you can secure a scheduling slot.
Hereford Medical Group
Anonymouse
Over the years, my experience with HMG has been highly negative. I had an awful sciatica experience, leaving me unable to get out of bed for a month, the GP told me that she had read a recent..
Hereford Medical Group
Joao C.
I called their office and endured a grueling hour-long wait in the phone queue, starting at position 32, only to be dismissively told "our staff are fully occupied, try calling again later" the..
Hereford Medical Group
Gina G.
I had several consultations with my kids for urgent visits and a personal routine check-up today. Although I mistakenly sat in the incorrect waiting area, the physician successfully located me, even..
Hereford Medical Group
Tracey W.
I've consistently found Hereford Medical group to be satisfactory. I've never had trouble scheduling an appointment, and the staff are consistently courteous both in person and during phone..
Hereford Medical Group
Rachael W.
Unwelcoming front desk personnel who provide inconsistent responses to administrative inquiries. Each staff member seems to offer conflicting information. They demonstrate minimal compassion or..
Hereford Medical Group
Mike E.
Mickey appears to have crammed all his rodents into a single container! The communication setup and telephone infrastructure at this establishment are mind-bogglingly inadequate. I'm continuously..
Hereford Medical Group
Nicky J.
I've been struggling with my phone all day, and I'm absolutely furious with the treatment I'm receiving. Attempting to arrange a repeat prescription has been an absolute nightmare. I booked an..
Hereford Medical Group
Laura E.