Royal Crescent Surgery
WY
Will Y. 5 years ago • From Google
Bad
I would gladly award zero stars if that were an option. This represents the absolute lowest point of customer service my partner and I have ever encountered. We are completely enraged by both the reception staff and medical professionals at this facility. Two months ago, my partner initiated contact regarding a non-life-threatening but significant medical concern requiring consultation. She was scheduled for a phone consultation that failed spectacularly - they called briefly, likely for mere seconds, which she missed despite having her phone volume at maximum. A rescheduled call, originally promised for morning, arrived well past midday. Subsequently, they promised a callback which never materialized, forcing her to reschedule again for today. After two months, she has neither seen nor spoken with a physician. Today's attempt to resolve this was equally disastrous - we endured a 10-minute hold before the receptionist abruptly terminated the call, and a second attempt was summarily cancelled. If I demonstrated such profound professional incompetence in my own workplace, I would have been immediately terminated.
Becky W.