Oak Tree Surgery | Meddygfa Coed Derw

The healthcare professionals are wonderful. However, the front desk staff are incredibly unhelpful, and their communication is completely ineffective and totally unacceptable.

Comfortable reception area and welcoming personnel, but the digital displays were inaccurate. Despite the screens indicating everything was "on schedule," we ended up waiting for 40 minutes.

Absolutely dreadful medical practice. Their phone lines are completely jammed when you try calling in the morning, and if you somehow manage to get through later in the day, there are no available..

The employees consistently demonstrate a helpful and supportive attitude

It's becoming increasingly challenging to receive assistance, with a staggering three-week wait for a return call? I'll likely be at my workplace when they finally contact me, forcing me to discuss..

During a trip to visit acquaintances, I unexpectedly fell ill. Upon reaching out and describing my medical predicament, I was immediately accommodated. The entire medical team, from reception to the..

Arrived for urgent medical consultation, sat quietly for 30 minutes, only to be informed I was next in queue... yet another half hour passed with patients cycling through. I'm tolerant of waiting,..

Dr. Bennett truly exceeded my expectations. Her warm demeanor and attentive approach made me feel completely comfortable. She took the time to genuinely hear and understand my concerns, which was..

I'm beyond frustrated with the medical practice's incompetence. My elderly mother, who is 92, has been left waiting an astonishing 14 weeks for her second COVID vaccination, and her first shot was..

Absurd delay for obtaining a sick certificate. I was informed today that I'd need to wait 15 days for the note to be issued. The staff are completely indifferent, simply stating "that's how it is"..

It's likely suitable for those without work or seniors with plenty of free time! However, managing any administrative tasks while balancing a career becomes incredibly challenging; like handling..

I merely stopped by to pick up my medication.

I am thoroughly dissatisfied with the medical services offered by this practice. Their appointment scheduling system is dismally ineffective and creates a significant obstacle to obtaining basic..

What a frustrating experience that explains why A&E departments are struggling. It took me nearly half an hour just to connect with a staff member, and ultimately, I abandoned my attempt. The system..

This medical facility has clearly prioritized profit over patient care by overcrowding their practice. More patients mean more revenue, which is a complete mockery for hardworking individuals...

This medical procedure comes with substantial potential complications, and I emphatically recommend against pursuing it. My personal encounter has been deeply troubling—following medical guidance to..

The scheduling process is completely ridiculous - I made it to third in line only to be abruptly disconnected. While the medical professionals and personnel are excellent, their booking mechanism is..

My visit today (4/11/24) was absolutely perfect, starting with the welcoming and supportive front desk staff, followed by a punctual appointment and exceptional treatment by nurse Sam Treharne. It's..

Oaktree stands out as the most exceptional medical facility I've encountered. I'm immensely thankful for their assistance in addressing my debilitating discomfort and their prompt referral to the..

I called at 8 this morning and was 20th in line, finally speaking to a receptionist who took my personal details for an evening appointment. When I explained my ongoing knee issue of the past month..