TS

Tom S. 5 months ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Bad
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Abysmal service - the GPs lie through their teeth

Last September, one of Trafalgar's GPs were informed by QA that an appointment that had booked for me had been cancelled. Not only did they not inform me in time, which meant an expensive wasted journey that made life difficult for me in terms of work and childcare, but they proceeded to lie through their teeth and blame the booking department at QA for it. Their lies meant that I spent five months on a wild goose chase trying to claim back the taxi fares from QA, even though Trafalgar should have paid for these because it was entirely the fault of one of their GPs. They have finally apologised and offered to pay these fares back, but this is not good enough. Additional compensation for stress and loss of earnings is needed. I have also demanded a one-to-one meeting with Dr Singh, who is apparently the leading doctor in the practice. Their office manager will not reply to my emails or answer my phonecalls. This is abysmal customer service.

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