Trafalgar Medical Group Practice
Tom S. 5 months ago
Bad
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadAbysmal service - the GPs lie through their teeth
Last September, one of Trafalgar's GPs were informed by QA that an appointment that had booked for me had been cancelled. Not only did they not inform me in time, which meant an expensive wasted journey that made life difficult for me in terms of work and childcare, but they proceeded to lie through their teeth and blame the booking department at QA for it. Their lies meant that I spent five months on a wild goose chase trying to claim back the taxi fares from QA, even though Trafalgar should have paid for these because it was entirely the fault of one of their GPs. They have finally apologised and offered to pay these fares back, but this is not good enough. Additional compensation for stress and loss of earnings is needed. I have also demanded a one-to-one meeting with Dr Singh, who is apparently the leading doctor in the practice. Their office manager will not reply to my emails or answer my phonecalls. This is abysmal customer service.
I exclusively visit this clinic when my regular surgical center is overbooked. The team demonstrates exceptional professionalism and dedication. They've been incredibly accommodating, even..
Trafalgar Medical Group Practice
Maria c.
The personnel here are exceptional - both the staff and doctors are beyond reproach. My frustration lies with their appointment scheduling system. I'm perplexed by the fact that when I attempt to..
Trafalgar Medical Group Practice
Lucia I.
Welcoming front desk personnel and well-informed healthcare professionals characterized my interactions with GP Trafalgar over the past twelve months, offering comprehensive insights into the..
Trafalgar Medical Group Practice
David W.
Administrative personnel typically present obstacles, with rare moments of genuine helpfulness. I'm appreciative of the assistance I recently experienced.
Trafalgar Medical Group Practice
Mike S.
The staff were incredibly supportive during my hip replacement journey. They promptly processed my referral to QA hospital right after my x-ray. Although I encountered some contradictory information..
Trafalgar Medical Group Practice
Rebecca D.
I'm utterly frustrated by this surgery's absurd appointment booking process. They insist on phone availability only between 8:00 and 9:00 a.m. I diligently called before 9:00, waited patiently in..
Trafalgar Medical Group Practice
Sally L.
This morning, I experienced outstanding care from the medical practice. My wait was minimal, and after briefly describing my concerns, I was pleasantly surprised to receive a call from the practice..
Trafalgar Medical Group Practice
H C.
I visited the Eastney health centre for a nursing consultation today. The healthcare professional conducted a comprehensive assessment and developed a series of recommendations to support my..
Trafalgar Medical Group Practice
Thomas (.
Repeatedly, you'll attempt to contact them at 8am, only to be rebuffed by an automated system claiming the phone lines are overwhelmed or that all daily appointment slots have been exhausted. When..
Trafalgar Medical Group Practice
Graham D.
You folks complaining about booking difficulties, I've dealt with multiple medical practices across England over a decade, and consistently, all appointments get filled by 8:05 in the morning, so if..
Trafalgar Medical Group Practice
Veronika V.
Completely impossible to reach them. Enraged. There's no way to walk in and schedule anything, and getting through on the phone is a nightmare, especially after they overhauled their entire phone..
Trafalgar Medical Group Practice
patii s.
Absolutely terrible experience! I reached out to this GP practice about my daughter and encountered nothing but rudeness. They completely rejected my attempt to schedule an appointment, and when I..
Trafalgar Medical Group Practice
gerard w.
Promptly after reaching out to the medical office, the physician called me back, and I was seen within sixty minutes. The level of care provided was exceptional.
Trafalgar Medical Group Practice
Kirsty C.
I've just wasted ninety minutes trapped in their endless phone queue. When I physically went to the medical center and displayed the message on my phone indicating my call's significance, I was..
Trafalgar Medical Group Practice
Pietro I.
I've been attempting to contact this GP practice for two days, and the ordeal has been incredibly exasperating. The e-consult system, which is meant to streamline communication, failed miserably—it..
Trafalgar Medical Group Practice
Xiao L.
I was requested to schedule an appointment at 8am, but since then I've been frustrated for more than a week, with no one picking up the phone. This practice has consistently provided terrible..
Trafalgar Medical Group Practice
robert j.
Utterly deteriorated. Securing an appointment is challenging, and the waiting area feels lifeless. It's incomprehensible how an elderly or unwell individual is expected to navigate and endure..
Trafalgar Medical Group Practice
James K.
I previously believed my former healthcare provider was satisfactory, but after switching to TMG practice, the quality of my medical treatment has significantly improved.
Trafalgar Medical Group Practice
Charlie L.
I've been a patient at this medical practice for more than 12 months, and scheduling an appointment has been impossible. Whenever I attempt to call, I'm instantly redirected to an automated system..
Trafalgar Medical Group Practice
Gemma P.
I was compelled to perform my own medical assessment since they no longer permit nurse consultations. This 'Health check kiosk' was positioned smack in the center of the waiting area! With zero..
Trafalgar Medical Group Practice
Sophia A.