LF

Louilla F. one year ago • From Google

Rating

Bad

Admin staff didn't listen to feedback

The administrative team appeared to struggle with active listening, which made initiating conversations challenging for patients. The interactions felt obstructive, with feedback not being acknowledged or acted upon. The approach to patient communication lacked courtesy and professionalism. It was difficult to understand how someone in a front-facing administrative role, particularly when handling telephone enquiries, could operate without demonstrating basic courtesy and respect.

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