Urmston Group Practice

I have consistently had a positive experience with the clinical staff at this practice. Scheduling appointments has been straightforward, and the online consultation service has proven equally..

From my initial phone call which was answered in a timely manner following my request for a callback, to the receptionist who welcomed me into the surgery for my appointment, and through to the..

The receptionist demonstrated a lack of warmth and attentiveness that was disappointing, representing the poorest experience I have had in quite some time.

The receptionist's manner was quite unwelcoming. It's unclear what might be causing this, though it seemed as though patients were being discouraged from seeking help. The online appointment..

The reception team member was incredibly helpful during my recent visit! They took the time to work through a concern I had, and I was genuinely grateful for their assistance. They demonstrated..

I have been attending this practice for quite some time and have built good relationships with the team there. I really appreciate the place and feel well looked after. I am usually able to see the..

Excellent service from the clinical team. Would highly recommend and found the staff member to be very courteous. They really helped to put my mind at ease and addressed my concerns effectively...

Unable to reach the practice through available contact methods!

Outstanding service and patient experience on every visit. I regularly use the online consultation service and consistently receive prompt responses with the ability to speak to a clinician. The..

I have found all the staff members I have encountered at this practice to be extremely helpful, courteous, kind and respectful. Recently, the receptionist on duty promptly printed my test results..

The practice has shown considerable improvement in recent times. It is very easy to access services. The team members are approachable and supportive, which represents a welcome positive shift.

The team here is very welcoming and approachable. The clinician takes time to listen to concerns and makes a genuine effort to address issues promptly.

I called this morning to arrange an appointment for my brother. The receptionist who assisted me was very helpful and efficiently handled everything I needed.

Hello, this is my new name. I really enjoy attending my doctor's appointments and appreciate the experience.

My partner recently relocated to the area and manages a respiratory condition requiring regular medication. After being without their prescription for over a week, they attended to collect it only..

I have recently experienced ongoing issues and have received good service from the clinical team and reception staff. I have had concerns with this practice previously, but I want to acknowledge the..

I was very pleased with the service provided by the reception team. The staff member who assisted me was extremely helpful and patient while helping me with my information, and they clearly deserve..

The clinical staff are excellent, that should be noted first, however the reception and administrative team are extremely poor. Issues include cancelling appointments without notifying patients and..

I would give a negative rating if possible. I have a long history with this practice, having been a patient since childhood in the local area, moved away, and later re-registered. The surgery is not..

Extremely frustrating experience with this practice. Made numerous attempts in a single day to secure an appointment for my young child, only to find nothing available. We consistently end up..