JW

Jon W. 10 months ago • From Google

Rating

Bad

Afternoon phone lines consistently go unanswered

Attempting to reach this practice by phone during afternoon hours proves to be extremely challenging. After waiting 24 minutes with only 2 callers ahead, and having made multiple attempts, I was unable to connect with anyone. It's unclear whether calls are being monitored. This experience has been quite frustrating.

Bingley Medical Practice

9 months ago

We are really sorry to hear about your experience, and totally understand why it was so frustrating. It would be very helpful if you could contact the Practice and let us know exactly when you trying to speak to us so we can look in to this for you. Recently we have had external IT changes in our telephone system which has brought with it some 'gremlins' - a cause of frustration all round! Do however be rest assured that we never let a ringing phone just ring; all our staff work are working incredibly hard to deal with ever increasing demand. Thanks again for getting in touch.

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