Temple Fortune Medical Group

The reception staff did not meet my expectations.

I have been unable to secure a routine appointment with my regular healthcare provider through any available method. The receptionist directed me to complete an online form, however the online..

I contacted the surgery beforehand to enquire about which vaccine would be administered. I was informed it would be Pfizer, though they indicated they maintain supplies of multiple options. I was..

Why do they offer online consultations instead of in-person appointments at the clinic? Why is it possible to visit other places but not the GP surgery? You cannot properly treat patients without..

I waited over an hour to reach someone at reception by telephone, only to be informed that a phone consultation could be arranged approximately a month away. I found this waiting time and..

I would appreciate it if the practice could review their telephone response times, as calls seem to take considerable time to be answered. Additionally, I have experienced instances where the..

I'm unable to provide a rating lower than one star. I recently submitted a request for documentation to take time away from work, which should have been straightforward. However, I received no..

Positive experience with the medical team, consistently satisfied with visits.

Requiring patients to complete digital assessment questionnaires before accessing medical consultations may discourage individuals from seeking timely care when they genuinely require it. This..

This practice has not met my expectations and I am considering finding alternative healthcare services elsewhere.

I attended this facility for a vaccination appointment. The service was swift and well-organised, with no apparent issues regarding staff competency or training. It was an excellent experience that..

I am deeply disappointed with how I have been treated during my long association with this practice. When I recently called seeking an appointment, the phone system indicated a significant queue,..

I would give no stars if I had the option. The demeanor of the receptionist who assisted me was concerning. Not only was I given advice about where to seek care when I raised a health concern, but I..

The practice has not been responsive to patient needs, particularly when contacted by telephone. I felt the service quality was insufficient and made the decision to seek care elsewhere after a..

Excellent medical practice that consistently provides reliable support.

I would like to share my experience at the practice today. After waiting two weeks for my appointment, I received a call approximately two hours before it was scheduled to cancel and reschedule to..

This healthcare facility ranks among the finest available. The check-in process is streamlined through digital systems, and the reception area operates smoothly. The clinical staff demonstrate..

This practice fell significantly short of expectations. The reception staff demonstrated poor communication skills and an unwelcoming demeanor. The overall service quality appeared unprofessional..

The reception staff member was excellent, demonstrating helpfulness, kindness, compassion and politeness throughout. Their efficiency made the overall process considerably smoother and easier to..

Excellent experience with welcoming and approachable team members.