Castlefields Health Centre
Steve D. 6 years ago • From Google
Excellent
Alicia's warm welcome saved my first visit
As a newcomer to the area, I sought medical registration at this practice. Despite my health concerns, I was delightfully surprised by the exceptional receptionist who warmly assisted me. She guided me through the paperwork, explained the procedures, and simultaneously helped other patients with remarkable efficiency. Her continuous reassurance and valuable advice were incredibly comforting. To my pleasant surprise, she personally called the following day to check on my condition and progress. Alicia, you are an extraordinary, compassionate, and supportive individual. Words seem inadequate to fully capture your genuine nature. As the first point of contact for patients, you truly represent the best of this medical practice and have set an incredibly high standard of care. I sincerely hope the medical staff can match your remarkable level of professionalism and empathy. Thank you from the bottom of my heart.
The medical office is acceptable, but their telephone communication is utterly terrible. When I attempt to call at 8 AM, the line is constantly engaged, and I'm completely unable to connect.
Castlefields Health Centre
Christine W.
Dr Millerchip truly exemplifies the compassionate healthcare approach of bygone days, reminiscent of when family doctors provided personalized care. Her dedication was remarkable - she went above..
Castlefields Health Centre
Rachael W.
I have been with this medical practice for over a quarter-century. As the NHS has evolved, so has the surgery. My experience has been a mix of exceptional support and challenging periods. Some..
Castlefields Health Centre
Gerrard D.
Every medical professional I've encountered has greeted me warmly and provided excellent care. However, I want to specifically highlight Dr. Rog, who truly deserves top marks for her compassionate..
Castlefields Health Centre
Matthew J.
This medical practice desperately needs to address its staff's phone response time, potentially through customer service training for the reception team. On numerous occasions, I've found myself..
Castlefields Health Centre
Alison T.
I endured a three-week wait for a scheduled phone consultation, during which I was instructed to be accessible from 8am to 6pm. I sacrificed an entire workday, ensuring my phone was constantly by my..
Castlefields Health Centre
David L.
My granddaughter suffered a severe finger injury when it got caught in a door at the facility with her mother. Despite the presence of medical staff, they completely ignored her pain and refused to..
Castlefields Health Centre
Emma S.
Terrible service since relocating. Absolutely not worth considering. Scheduling an appointment is practically impossible.
Castlefields Health Centre
Deus B.
"Someone from the practice will contact you today" It appears the new digital platform is merely another method for them to disregard patients, contradicting their promises of expediting care. You..
Castlefields Health Centre
carol n.
I wasted more than half an hour attempting to connect with staff at the medical practice. After enduring their call waiting system, I was abruptly disconnected. When I tried calling back, the..
Castlefields Health Centre
Anthony M.
I'll be honest, I initially just wanted to browse reviews But now I feel compelled to share my own 😁...it's so tempting to criticize when things aren't perfect, but after 13 years with this..
Castlefields Health Centre
magda p.
I spent an exhausting three hours on hold, struggling to get through to their support line. Now I'm left waiting for a doctor to return my call, and the service has been absolutely terrible...
Castlefields Health Centre
Robert-Thomas C.
This medical practice is an absolute nightmare. The front desk employees are incredibly unproductive and seem to go out of their way to avoid doing their job. Scheduling a consultation has become..
Castlefields Health Centre
Jackie T.
I've been attempting to contact the office since 11:30am today (3/1/17) and it's now 13:10, with no response. Why is no one picking up the phone? It's consistently impossible to reach anyone, and..
Castlefields Health Centre
Spaceface k.
Absolutely abysmal customer service, despite my decades-long relationship with this medical practice. Each time you attempt to schedule an appointment, a physician must personally return your call..
Castlefields Health Centre
Andrew W.
I rejoined this medical practice in January after being away for years, and I truly cannot express my gratitude enough to the entire staff, from the wonderful reception team to the three exceptional..
Castlefields Health Centre
Loz W.
Utterly appalled at being rejected for a medical consultation and told to burden the emergency department with my leg/pelvis/groin discomfort. As a heavily pregnant woman struggling to even leave my..
Castlefields Health Centre
kevin f.
These receptionists are absolutely dreadful - I was left hanging for more than 10 minutes with no one picking up the phone. Thank goodness this wasn't a critical situation. I'm now in the process of..
Castlefields Health Centre
Eddie P.
Terrible medical procedure. Their phone setup is completely ineffective and frustrating. Despite numerous attempts to connect, I was repeatedly disconnected while waiting on hold. This has been a..
Castlefields Health Centre
Suz S.
Every time I contact or visit, the personnel are welcoming and supportive. It appears to be a smoothly operated medical practice providing an excellent local healthcare resource.
Castlefields Health Centre
H P.