MM

Min M. 2 years ago • From Google

Rating

Poor

Always Late at the Surgery

Scheduling appointments here is a constant frustration. Why even bother setting a specific time slot when they consistently run behind? Morning appointments are no exception, and even quick procedures like blood tests are delayed. A blood draw should be a straightforward, efficient process, yet my experience was anything but. Despite being the first patient, I waited 15 minutes past my designated time. To make matters worse, the phlebotomist was disorganized, spending an additional 5 minutes searching for my paperwork in their system. It's clear that patient time is undervalued here. There's a glaring double standard where patients are expected to arrive punctually, but healthcare staff operate on their own relaxed schedule. This lack of respect for patients' time is deeply disappointing and reflects poorly on the overall service.

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