(NPC) Spring Terrace Health Centre

It is extremely difficult to secure an appointment at this practice. Even when requesting a callback first thing in the morning, the response comes back shortly after to inform that there are no..

I found the service at the health centre to be extremely disappointing. I made multiple attempts to obtain my initial prescription, but the surgery required me to book an appointment with a medical..

I have been a patient at this practice for over five years. The telephone service has consistently provided prompt responses without significant delays. The team demonstrates genuine care and empathy..

Disappointing experience that fell short of expectations.

I attended an appointment with a district nurse today and was sitting in the waiting area at my scheduled time when an elderly lady arrived early. She asked reception if she could be seen early since..

I have had to request my medication on multiple occasions without success in receiving it. The reception staff were unhelpful and displayed a dismissive manner. Obtaining an appointment with a..

The reception staff are genuinely excellent. My recent telephone consultation regarding medications with the pharmacy team, however, fell short of expectations. The interaction felt rushed and I..

Unable to reach the practice when attempting to call, and the line was disconnected during contact. Subsequent calls have gone unanswered. There have been repeated issues with lost test samples on..

I have received excellent service recently following a serious injury. The clinical staff and reception team have been very helpful.

The reception team and management displayed unhelpful attitudes and I felt misled regarding my appointment arrangements. Following a procedure, I did not receive appropriate follow-up care or see a..

The practice has shown considerable improvement over the past year. It has become noticeably easier to obtain appointments. The nursing staff demonstrate thoroughness and represent a valuable asset..

I hadn't visited my GP practice for some time, but yesterday when I felt unwell, I decided to contact them for an appointment. I anticipated being told that no slots were available and was prepared..

On each occasion I have contacted the practice by phone, the reception staff have been courteous and supportive. I was able to receive clinical callbacks promptly. During my in-person appointment,..

Relocated to this practice from a previous one that did not meet my expectations. I have been pleasantly impressed by the quality of care and service provided here. The team responds promptly to..

Always able to reach the reception team. Receive a same-day telephone consultation with the doctor. Feel that concerns are heard and understood.

It can be challenging to secure an appointment at this practice. Calls often go unanswered and disconnect before reaching reception staff, and when contact is finally made, availability is frequently..

Disappointing experience overall. I found it extremely challenging to secure appointments and struggled to reach anyone by telephone. Despite my efforts to persist with the practice, I ultimately..

I recently joined this practice after leaving my previous surgery, where I had been registered for a couple of years. My experience there was disappointing, and after spending months attempting to..

Excellent team who consistently demonstrate helpfulness and kindness.

There were queues of unwell patients waiting outside the practice.