Bishops Close Medical Practice

I have made numerous attempts to contact the practice without success. Getting through has proven to be an extremely challenging and frustrating experience. The difficulty in reaching the surgery..

Managed to secure an appointment without much delay. The clinician was excellent and effectively addressed my concern. Very satisfied with the experience.

Attempting to reach the practice by telephone can be quite frustrating. This morning alone required numerous attempts before successfully connecting, spanning a period of several hours from early..

The telephone line is picked up in a timely manner and the medical care I have received over recent years has been satisfactory.

Outstanding service received from the clinical team for my elderly mother. An extremely knowledgeable, courteous and caring healthcare professional delivered care with genuine empathy.

Is it possible to get through on the phone at this practice? The line always seems to be busy whenever I try to call. I would rate my experience much lower if the system allowed it.

Standards appear to be declining noticeably since recent staffing changes. The nursing team continues to provide excellent care, however some reception staff members communicate in a manner that..

The practice is difficult to reach by telephone, which impacts the ability to access their services. Consider switching to an alternative surgery if accessibility is a priority for you.

I recently relocated to the area and needed to register with a new medical practice. I selected one at random from the several surgeries located nearby. I had some concerns before booking my initial..

I recently registered with this practice and I am genuinely impressed by the level of service and support provided during my family's recent healthcare needs. The care has exceeded my expectations..

The team here are welcoming and approachable. Visiting the practice in person results in prompt attention. The service provided was very supportive and beneficial.

It takes an extremely long time to navigate the automated phone system, and when you do manage to reach someone, the reception team's demeanor can be quite off-putting. They speak to callers and..

An example of concerns regarding how certain practices may continue to operate despite regulatory oversight mechanisms.

It is disappointing to observe a significant deterioration in the standard and accessibility of services throughout my time as a patient at this practice. The focus appears to be directed more..

I was contacted by a staff member I hadn't encountered before regarding test results. The call came very late on a Friday evening, just before closing time. I found the communication unhelpful as it..

This practice has been disappointing on multiple occasions. Each visit results in being told that someone will contact me with results, yet weeks pass without any communication. Additionally, it..

The level of service, consideration and support I have experienced since becoming a patient here over the past year has occasionally been quite remarkable. The practice demonstrates efficiency..

Disappointing overall, I'm afraid. I won't go into the well-documented telephone access difficulties. The in-person experience isn't significantly better either. Appointments consistently run..

Although it can be difficult to secure appointments at this practice, the team responded promptly when my young child became seriously unwell. I was very grateful to the receptionist on the day I..

I hadn't needed to attend for quite some time, but I developed a serious viral illness. As I was involved in a civic duty commitment, I needed documentation from the practice to explain my absence...