Brook Medical Centre
SS
Suzi S. 2 years ago • From Google
Excellent
When we relocated to this area a couple of years back, we were initially hesitant about registering with this medical practice due to some less-than-stellar online reviews. However, we decided to give it a try since it was conveniently located nearby. What a pleasant surprise! We've consistently received excellent care whenever we've needed to see a healthcare professional, whether a doctor or nurse. While the appointment booking process can be a bit challenging over the phone, we've always managed to secure timely slots and receive appropriate attention. It's important to understand that not every medical concern requires a GP consultation, as skilled nurses can handle many issues and will consult with a doctor if necessary. My husband recently discovered a long-term health condition, and the staff have been incredibly supportive throughout. The receptionists are particularly friendly and helpful - having worked in a similar role myself, I appreciate how challenging their job can be, especially when dealing with difficult patients. As a final note, I utilized the NHS 111 service late one night and was impressed when Dr. Oo personally called me the next morning at 8:30am to follow up and arrange the required treatment. I consider this level of care to be truly efficient and professional.
Oliver B.