The Ridgeway Surgery

Getting a doctor's appointment has become incredibly challenging ever since COVID-19 hit, and this is true even when the medical practice itself has specifically requested you schedule a consultation.

I'd assign this medical practice a negative rating if possible. I've been stuck waiting over an hour just to interact with the front desk, only to briefly describe my symptoms, have them record..

This surgical practice is absolutely terrible. The front desk staff displays an unprecedented level of rudeness, and the doctors are completely indifferent. I'm taking my healthcare needs elsewhere..

I am deeply appreciative of the exceptional care I've experienced. The reception staff, particularly Abidah, provides outstanding service. She is incredibly kind and always goes above and beyond to..

Their customer service is absolutely abysmal. You'll find yourself repeatedly dialing their number, with each call lasting around 10 minutes, and still not getting through to a single representative.

I visited this indifferent, ineffective medical facility during an urgent situation and was forced to plead for medical attention. The receptionist deliberately placed every possible barrier to..

The call handler has regrettably tarnished the Ridgeway surgery's reputation through her deceitful behavior over two consecutive days, failing to arrange a callback for a crucial medication..

During my husband's visit for blood work at the clinic, he once again scheduled with Natasha. As per usual, her approach was warm and compassionate. The blood draw was swift and completely..

Absolutely terrible customer service, with an excruciatingly long wait of four weeks just to secure a phone consultation. They insisted I schedule a blood test but made it impossible without an NHS..

Exceptional customer support. Welcoming and accommodating front desk and administrative staff.

Recently visited and noticed significant improvements. The front desk staff was incredibly supportive. The temporary physician was remarkably thorough - after many years, this is the first time I've..

Accessing a general practitioner is challenging due to the receptionist also serving as the GP. To schedule a telephone consultation, you must first answer medical screening questions. Additionally,..

My family and I have been patients at this medical practice for more than two decades. The reception staff are absolutely delightful. When I encountered an issue with one staff member, I raised my..

Never a pleasant experience coming here. It genuinely triggers anxiety for me. Recently, a locum actually listened to me, leaving me in tears because I was stunned that someone took the time to..

I endured a sleepless night due to excruciating pain that only intensified as hours passed. Hoping for relief, I found my condition deteriorating, prompting me to seek guidance from the 111 service...

Every time I try to schedule, there are zero slots open, and even getting through to someone seems impossible. The phone lines are perpetually jammed or simply unanswered.

On 28/11/23, my elderly mother and I anticipated a telephone consultation scheduled for the afternoon window between 14:00 and 16:00. Unfortunately, no call was received. Despite making two..

Absolutely dreadful surgical experience. The front desk staff are completely incompetent, and the physicians demonstrate zero compassion or concern for patient well-being. Steer clear of this..

When I experienced a sudden cellulitis outbreak on a Friday evening, the staff quickly connected me with Dr. Gormley. He promptly examined me, prescribed antibiotics, and directed me to an..

If I could rate this place lower than the minimum, I absolutely would. This medical practice is an absolute disaster. On multiple occasions, I've been left sitting for over an hour waiting, only to..