AK

Alice K. 2 years ago • From Google

Rating

Excellent

Amazing medical centre with caring and efficient staff

I've been receiving care at Westbourne Medical Centre for an extended period and have consistently had a positive experience (with only minor communication hiccups that were easily resolved)! A recent registration and prescription renewal matter arose, which was through no fault of the practice. The receptionist I interacted with demonstrated remarkable empathy and understanding. Despite the inherent complexities of their job, they provided exceptional patient support and explained the situation with remarkable politeness and composure. I was genuinely impressed by the administrative team's rapid response to my inquiry. In fact, they had proactively attempted to contact me even before I reached out. The overall service has been truly outstanding. I am immensely grateful to the team for addressing my concern so efficiently during what is undoubtedly a hectic time of year.

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