The Vale Surgery

Endured an incredibly frustrating experience trying to make a reservation via telephone, with an excruciatingly long wait time of nearly two hours before being able to speak with a representative.

I accompanied my mother to the medical practice and attempted to schedule a phone consultation regarding her pain management. To my dismay, the receptionist booked an appointment two weeks out!..

I'd like to express my appreciation for this medical practice and its entire staff. Throughout our interactions, they've consistently demonstrated warmth, genuine kindness, and exceptional support...

Latha at the front desk consistently provides exceptional customer service with her warm and accommodating demeanor. The medical professionals here are highly competent and deliver top-notch care...

I previously held this medical practice in high regard, but their relocation has completely transformed my experience for the worse. The new online booking and appointment request system is utterly..

During quieter periods at the clinic, the front desk staff typically offer a friendly and inviting welcome. Today, Latha was especially supportive. I find the Physiotherapy team and Dr Koori..

Scheduled for a 10 am meeting, yet here I am, still waiting at 10:33 am, with no sign of progress or explanation.

Reception staff is wonderfully friendly, and the nurse is excellent HOWEVER: - scheduling an appointment is consistently frustrating and inefficient because the staff seems unresponsive and their..

Latha, the receptionist, is incredibly supportive and compassionate, with a delightful demeanor. She's prompt and effective in addressing my queries regarding appointments for myself and my child...

The employees at this establishment are absolutely terrible - completely unprofessional and lacking any sense of basic human decency. Their conduct is shockingly inappropriate and unacceptable.

The staff at the front desk and medical professionals demonstrate exceptional compassion and expertise in their approach to patient care.

This medical practice is hands-down the most terrible healthcare provider I've ever encountered. I absolutely cannot recommend them to anyone. Their reception staff are incredibly discourteous and..

I am thoroughly delighted with your service. You truly care for the patient and provide exceptional attention. I am completely satisfied, 100% happy with everything.

Physician failed to appear for their scheduled shift.

Despite being delayed due to heavy traffic, the reception staff were incredibly accommodating and worked diligently to ensure I could still be seen without having to cancel or reschedule my..

Unwelcoming front desk personnel who lack basic customer service skills and empathy towards guests!

This GP is utterly useless whenever I require assistance. For instance, with appointments or certifications, they consistently deflect by telling me to call 111 or visit the pharmacist. I'm..

The front desk staff was incredibly unhelpful and dismissive. I'm in dire need of medical assistance, but the receptionist simply told me to wait two weeks for my assigned GP to return. When I..

Dr. Janahan provided excellent care for both of my kids, demonstrating a compassionate and gentle approach throughout their treatment.

The front desk staff is friendly and provides helpful assistance