TK

Tracy K. one year ago • From Google

Rating

Excellent

Andrea jones saved the day

I seldom visit medical facilities but encountered an unforeseen incident. The front desk staff were well-coordinated and supportive. Andrea Jones (nurse) is absolutely fantastic! Compassionate, intelligent, pragmatic, and effective. A comforting professional who provides immense reassurance! A truly valuable member of the Brocklebank Practice team. Ryan the pharmacist is equally impressive - incredibly knowledgeable, an attentive listener, solution-oriented and practical. The "background" team assisting with app navigation (which is genuinely frustrating) demonstrated remarkable patience and shared helpful workarounds. The app remains cumbersome, though that's fairly typical of current NHS technology. Within an increasingly strained healthcare system, this degree of attentiveness and personal care is genuinely appreciated. Thank You

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