TF

Trudie F. one year ago • From Google

Rating

Bad

Anima app fails to address my medication concerns

I reached out to my GP Surgery through their Anima app to discuss a potential adjustment to my current prescription. Initially, I was optimistic when a response appeared in my inbox on the same day... but that quickly faded upon reading the message. They claimed to have "developed an action plan" and summarily dismissed the case, suggesting I review my Repeat Prescriptions. Upon checking, I discovered the GP had simply issued another prescription for the exact same medication I'm already taking!! With the case now closed, I'm left without any means to follow up. This experience is entirely consistent with the majority of my interactions with Twyford GP Surgery over the past three years, which have been consistently frustrating. Utterly ineffective.

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