Abbey Medical Practice
Amy A. one year ago • From Google
Bad
Anima system fails again with patient frustration
*Continuation of my mounting frustration with this medical practice and their new system.* I attempted to submit a request on Monday but was informed they had reached their operational capacity, so I waited until Tuesday. Given my ongoing health challenges, I submitted a blood test request Tuesday morning and was advised of an in-person appointment for Thursday. Upon arrival at the surgery, after struggling to find parking, I was told the appointment was actually a call back. The receptionist verified my confirmation and acknowledged the discrepancy was unusual. Overwhelmed with emotion, I found the receptionist trying to be helpful, suggesting I could alternatively visit Corby Urgent Care. During the subsequent call back, the doctor was compassionate and understanding. Nonetheless, I essentially repeated the information from my original request, and he indicated he would prefer an in-person consultation before ordering blood tests. Seriously?! It's becoming utterly ridiculous. This convoluted, inefficient system is clearly delaying necessary medical intervention. I overheard a receptionist at the Earls Barton clinic discussing the rationale behind using this new approach. Apparently, receptionists were not performing triage effectively. While I comprehend the underlying issue, wouldn't training staff be more productive than implementing a system that's exacerbating existing problems?
I would rate my experience as 5 for being extremely unsatisfactory. We were not informed about the necessary check-in protocol upon arrival. During my husband's previous hospital visit last month,..
Abbey Medical Practice
Mama M.
Welcoming front desk staff, delightful physicians, minimal wait times throughout my visit.
Abbey Medical Practice
Amy A.
*Continuation of my mounting frustration with this medical practice and their new system.* I attempted to submit a request on Monday but was informed they had reached their operational capacity, so..
Abbey Medical Practice
Terry M.
Once more, I'm thoroughly impressed by the outstanding support from Margaret and her prescribing colleagues, who have come to my aid brilliantly. Sincere gratitude to the entire team for their..
Abbey Medical Practice
KRISHNA T.
This medical facility is absolutely outstanding, with incredibly welcoming personnel from the front desk to the clinical team. The practice nurses and nurse practitioners are simply exceptional,..
Abbey Medical Practice
Jen J.
My interactions with Abbey Medical have consistently been exceptional, starting from the warm reception staff who handle incoming calls to the attentive nurses and physicians. These healthcare..
Abbey Medical Practice
TheDevilsLovechild T.
I'm puzzled by the critical comments and poor ratings surrounding this medical practice. Throughout my experience, I've only encountered praise-worthy aspects... starting with the courteous front..
Abbey Medical Practice
Martin D.
Abby Medical Practice at Irthlingborough Road has implemented the Anima Healthcare system, and frankly, it's a disaster. This so-called technological advancement has made scheduling a doctor's..
Abbey Medical Practice
Alan K.
Stopped by solely for registration purposes, and the personnel were absolutely top-notch
Abbey Medical Practice
Gayatri P.
My encounter was extremely frustrating. My son developed a severe skin issue, and after they collected a sample, they promised to provide results within a week. However, it's now been almost three..
Abbey Medical Practice
Karen R.
I'm thoroughly impressed with this medical practice once more. This morning, I called at 9:15 and managed to secure an appointment for my mother by 10:30. The receptionist who answered the phone was..
Abbey Medical Practice
Stef S.
Frustrated that my physician mishandled the MRI referral for my problematic knee, which was supposed to be urgent. Due to the doctor's error in not completing the paperwork correctly, I'm now facing..
Abbey Medical Practice
Ash G.
Booking an appointment was incredibly straightforward, and the physician was genuinely supportive. In just this single consultation, they delved deeper and proposed more effective treatment..
Abbey Medical Practice
Sophie N.
I'm approaching the two-week mark waiting for a medical certificate, which previously would have been processed instantly. The service quality seems to be rapidly deteriorating.
Abbey Medical Practice
Suzette B.
I am utterly frustrated with the subpar service and complete absence of support from this medical practice. Physicians are constantly glued to their computer screens and adamantly refuse to schedule..
Abbey Medical Practice
Nigel G.
Dr Rajat Sricastava completely stunned us today… we went to the hospital with my young child and were essentially dismissed because 111 supposedly hadn't supplied complete details. We endured a..
Abbey Medical Practice
Alex L.
GP consistently delivers exceptional assistance whenever challenges arise. Their response time is impressively swift, and they invariably offer precisely the support I require. I'm genuinely..
Abbey Medical Practice
Gemma E.
I cannot sing this medical practice's praises enough! The reception staff are wonderfully welcoming, and the doctors and nurses are incredibly compassionate and skilled! This winter, my..
Abbey Medical Practice
Jenny H.
I've been a patient at this medical practice for over a decade, and trust me, I've required substantial care due to my hearing impairment, type 1 diabetes, and total hip replacement. The medical..
Abbey Medical Practice
Alistair L.
Ever since healthcare shifted to digital platforms, securing a doctor's appointment has become an exercise in frustration. The system seems overwhelmed and ineffective, creating endless delays and..
Abbey Medical Practice
Afiya B.