Abbey Medical Practice
Amy A. one year ago • From Google
Bad
Anima system fails again with patient frustration
*Continuation of my mounting frustration with this medical practice and their new system.* I attempted to submit a request on Monday but was informed they had reached their operational capacity, so I waited until Tuesday. Given my ongoing health challenges, I submitted a blood test request Tuesday morning and was advised of an in-person appointment for Thursday. Upon arrival at the surgery, after struggling to find parking, I was told the appointment was actually a call back. The receptionist verified my confirmation and acknowledged the discrepancy was unusual. Overwhelmed with emotion, I found the receptionist trying to be helpful, suggesting I could alternatively visit Corby Urgent Care. During the subsequent call back, the doctor was compassionate and understanding. Nonetheless, I essentially repeated the information from my original request, and he indicated he would prefer an in-person consultation before ordering blood tests. Seriously?! It's becoming utterly ridiculous. This convoluted, inefficient system is clearly delaying necessary medical intervention. I overheard a receptionist at the Earls Barton clinic discussing the rationale behind using this new approach. Apparently, receptionists were not performing triage effectively. While I comprehend the underlying issue, wouldn't training staff be more productive than implementing a system that's exacerbating existing problems?
These healthcare providers push mental health patients towards self-harm without any concern for the devastating impact on their will to live. They blatantly demonstrate prejudice and..
Abbey Medical Practice
D L.
UPDATE: If you have the flu, you can see a physician immediately. However, with cancer, the waiting period stretches to months! This facility is essentially transforming into a morgue. Following the..
Abbey Medical Practice
Shahram A.
I apologize for my previous communication; I was feeling frustrated with one of your employees at the time.
Abbey Medical Practice
Emma M.
Absolutely endorsed. The staff here are incredibly supportive and comprehensive. Each doctor attentively listens and assists with medical concerns. Dr Martin, in particular, has been exceptionally..
Abbey Medical Practice
Public S.
Experts are top-notch. Their services are so streamlined that you rarely need to pick up the phone - almost never, in fact.
Abbey Medical Practice
Mama M.
Welcoming front desk staff, delightful physicians, minimal wait times throughout my visit.
Abbey Medical Practice
Martin D.
Abby Medical Practice at Irthlingborough Road has implemented the Anima Healthcare system, and frankly, it's a disaster. This so-called technological advancement has made scheduling a doctor's..
Abbey Medical Practice
Alex A.
Exceptional medical care, outstanding nursing staff, consistently prioritized my well-being, and truly embodied the highest standard of compassionate healthcare. I couldn't have wished for a more..
Abbey Medical Practice
Sue W.
Phone lines are supposed to be available at 8am for scheduling, yet at 8:33am, I'm still hearing a recorded message telling me to call at 8am for appointments? Completely unacceptable and frustrating.
Abbey Medical Practice
Bee S.
An utterly disastrous medical experience. Attempting to secure appointments for my aging family members has been nothing short of a complete farce. Consistently blocked from scheduling, experiencing..
Abbey Medical Practice
Danielle D.
I'm compelled to share my appreciation for nurse practitioner Gaynor. The past few weeks have been incredibly challenging, and I was experiencing significant health issues that I initially..
Abbey Medical Practice
Alan S.
Appears competent, skilled, and comprehensive.
Abbey Medical Practice
Darcy M.
Unprofessional employees and an extremely challenging process to schedule a consultation
Abbey Medical Practice
Nigel G.
Dr Rajat Sricastava completely stunned us today… we went to the hospital with my young child and were essentially dismissed because 111 supposedly hadn't supplied complete details. We endured a..
Abbey Medical Practice
Jed S.
Terrible patient service, incredibly discourteous personnel. I strongly advise against spending any time at this medical practice - they're completely unprofessional and not worth your effort.
Abbey Medical Practice
Samantha M.
Abbey medical has completely exceeded my expectations. Their care is absolutely top-notch. I should have made this switch to their practice much earlier!
Abbey Medical Practice
Rebecca R.
The initial staff member I interacted with was discourteous and confrontational, but thankfully, the next representative I spoke with was extremely supportive, compassionate, and attentive.
Abbey Medical Practice
Sean S.
Complete CHAOS of a medical facility. They go to extraordinary lengths to discourage patients from securing any type of appointment. The online registration form is an exhausting 30-minute ordeal,..
Abbey Medical Practice
Goi L.
In May 2023, I encountered two elderly women at the clinic, one appearing to be a trainee, who were absolutely determined to prevent me from seeing a doctor. Their demeanor was extremely harsh and..
Abbey Medical Practice
Irina I.
Completely worthless. Their service is terrible. The management shows no interest in helping. What's their purpose? Constantly preoccupied. They utterly fail to address the issue.
Abbey Medical Practice
Kayleigh O.