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Jason S. one year ago • From Google

Rating

Bad

Anima system fails patient in urgent medical need

Since the new Anima booking system was introduced, this surgery has become completely ineffective, making it impossible to communicate with anyone or resolve any issues. I attempted to secure a doctor's consultation today, only to wait endlessly, receiving nothing more than a message on the Anima system informing me of a pharmacy referral. Upon visiting the pharmacy and explaining my referral, they declared themselves unable to help and directed me back to the surgery. Returning, I spent 30 fruitless minutes trying to reach someone, with no success. I have a General Anesthetic Operation in just three days and desperately needed guidance from my GP to confirm my fitness for the procedure. If I'm not medically cleared, the slot could be given to another patient on the waiting list, and time is critically short. This surgery no longer operates as efficiently as it once did; previously, such matters would have been addressed immediately and seamlessly. Consequently, I am now seeking alternative medical care, having completely lost confidence in this practice.

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