CC

Chantelle C. one year ago • From Google

Rating

Bad

Anxious about calling reception staff here

The previous reviewer captured my thoughts well. The atmosphere here feels unwelcoming and detached. I find myself anxious whenever I need to contact them. I have been a patient at this practice for a considerable time and have experienced the service to be disappointing and falling short of expectations. The team members come across as dismissive and have caused repeated issues with prescription renewals. They lack compassion, and when you speak with reception about your health concerns, they adopt a condescending tone and present themselves as having expertise beyond their role. It would be helpful if they remembered that their responsibility is to coordinate appointments, not to offer clinical judgement or medical guidance. In my view, this practice does not meet the standard required and falls short of what patients deserve. I completely agree with these observations.

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