The Brooke Surgery
A
Anonymouse one year ago
Bad
I’ve been with The Brooke Surgery for 12 months and sadly, my experience has been consistently poor. The practice seems overstretched, making it virtually impossible to see a GP. I had a urine sample go missing after being told twice it was sent to the lab — it wasn’t. As a menopausal woman, the level of care I’ve received has been especially poor. I felt so let down by the lack of support that I had no choice but to pay for a private menopause specialist. I currently nee help for a UTI, I was told I wouldn’t be seen at the surgery and was referred to a pharmacy instead who I’m still waiting to hear back from. To dismiss this kind of issue as a “minor ailment” shows a real lack of understanding. If you're in constant pain, have a temperature, and need to take time off work, which not everyone can afford it doesn’t feel minor at all. The lack of consideration for women's health is incredibly disappointing. Based on my experience, I would not recommend this practice. Their self-promotion does not reflect the level of care they actually provide. I’ll be looking for a new GP surgery that takes women’s health seriously and offers a basic standard of accessible care.
Yolanda King