CW

Claire W. 3 years ago • From Google

Rating

Excellent

App-based consultations saved me valuable time

I've been a patient at this practice for quite some time now. Looking at what other people have written, I find myself puzzled by some of the feedback. When I've been dealing with discomfort recently and needed to speak with a clinician, I've consistently received a response within a day. My approach is to use the NHS App to get in touch. I describe my symptoms and concerns, and they provide an estimated timeframe for when they'll ring me back—and they've always called sooner than that window. Any medications they prescribe are automatically sent to the pharmacy, so I simply need to collect them without having to attend an appointment. This is genuinely convenient and saves me considerable time. The app itself is also useful for ordering repeat medications and reviewing my prescription history.

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