GC

Gary C. 4 years ago • From Google

Rating

Bad

App booking left me waiting weeks without updates

I submitted a routine appointment request through the app as instructed and have been waiting for approximately five weeks without receiving an appointment. While I did get an initial acknowledgement, the subsequent communication has been extremely poor. It's understandable why patients resort to requesting urgent appointments instead. The system does not appear to be functioning as intended.

Haxby and Wigginton Health Centre

4 years ago

Dear Mr Crosby, thank you for your feedback regarding your request for an appointment. I can see that you asked for an appointment on 4th February via the online system and according to what I can see, you were sent a link for a video appointment the same day. The link asked you to reply YES or NO regarding the video consultation. I cannot see that you replied either way so you were added to the routine waiting list at the request of the duty doctor who triages all requests for an appointment. As you are aware when there is a finite resource of anything, decisions need to be taken as to who gets the resource first. We aim to deal with all urgent requests the same day/next day but this means that requests that are deemed to be routine will wait longer. Routine appointment requests are added to a waiting list and are seen in order once a suitable appointment becomes available. This is a fair means of dealing with a finite resource. I am sorry you are having to wait longer than we would like for a routine appointment. As you may be aware, GP training and recruitment is a priority for the Government. It is estimated that nationally we need a further 6,000 GPs to manage the current demand. Haxby Group is having to deal with the backlog of work caused by the pandemic (the same as all other practices) whilst having to deal with GPs and other clinical staff having to isolate or being off sick themselves with COVID. We have recruited more GPs and other healthcare professionals to help with the increased workload and are working hard to reduce our waiting list as quickly as we can. I am sorry you are having to wait but I hope you can see that there is a reason for this and we are dealing with all requests fairly and on a clinical urgency basis. Julie Lund, General Manager, Haxby Group, York

Other reviews for Haxby and Wigginton Health Centre