Haxby and Wigginton Health Centre
4 years agoGary C. 4 years ago • From Google
Bad
App booking left me waiting weeks without updates
I submitted a routine appointment request through the app as instructed and have been waiting for approximately five weeks without receiving an appointment. While I did get an initial acknowledgement, the subsequent communication has been extremely poor. It's understandable why patients resort to requesting urgent appointments instead. The system does not appear to be functioning as intended.
Haxby and Wigginton Health Centre
4 years agoDear Mr Crosby, thank you for your feedback regarding your request for an appointment. I can see that you asked for an appointment on 4th February via the online system and according to what I can see, you were sent a link for a video appointment the same day. The link asked you to reply YES or NO regarding the video consultation. I cannot see that you replied either way so you were added to the routine waiting list at the request of the duty doctor who triages all requests for an appointment. As you are aware when there is a finite resource of anything, decisions need to be taken as to who gets the resource first. We aim to deal with all urgent requests the same day/next day but this means that requests that are deemed to be routine will wait longer. Routine appointment requests are added to a waiting list and are seen in order once a suitable appointment becomes available. This is a fair means of dealing with a finite resource. I am sorry you are having to wait longer than we would like for a routine appointment. As you may be aware, GP training and recruitment is a priority for the Government. It is estimated that nationally we need a further 6,000 GPs to manage the current demand. Haxby Group is having to deal with the backlog of work caused by the pandemic (the same as all other practices) whilst having to deal with GPs and other clinical staff having to isolate or being off sick themselves with COVID. We have recruited more GPs and other healthcare professionals to help with the increased workload and are working hard to reduce our waiting list as quickly as we can. I am sorry you are having to wait but I hope you can see that there is a reason for this and we are dealing with all requests fairly and on a clinical urgency basis. Julie Lund, General Manager, Haxby Group, York
I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care...
Haxby and Wigginton Health Centre
Linda W.
Excellent service across all aspects, from the ease of booking an appointment through to the consultation itself and subsequent follow-up care. Thank you very much for the assistance provided to my..
Haxby and Wigginton Health Centre
Matt B.
The level of organisation and mishandling at this practice resembles a chaotic establishment, though the situation is far from amusing. The reception team appear to find the disorder rather..
Haxby and Wigginton Health Centre
Morticia B.
Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.
Haxby and Wigginton Health Centre
stephanie g.
Obtaining a routine appointment requires a waiting period of several weeks.
Haxby and Wigginton Health Centre
M F.
I would like to express my gratitude to everyone who contributed to the vaccination programme. The entire operation was well-organised and professionally managed by all involved. I would..
Haxby and Wigginton Health Centre
Lizzie B.
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great..
Haxby and Wigginton Health Centre
Gary L.
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting..
Haxby and Wigginton Health Centre
Darren D.
Absolutely frustrating as usual! I requested a routine screening that health information everywhere encourages people to pursue, and instead I was told I need to present with specific concerns..
Haxby and Wigginton Health Centre
Rowland H.
When will the practice's contact information be updated on the website? It would be helpful if patients could reach the surgery easily to book appointments through current and accurate phone details.
Haxby and Wigginton Health Centre
Rob C.
Dear Mr Cohen, I am sorry you have had cause to complain. I have asked my deputy manager, Nicole Zannikos, to contact you to investigate this further and find out what happened, with a view to..
Haxby and Wigginton Health Centre
Paige W.
I am very disappointed that my daughter's routine immunisations have been cancelled on multiple occasions, each time just an hour before the scheduled appointment. The same healthcare professional..
Haxby and Wigginton Health Centre
Pauline M.
Had excellent service from start to finish this week. Completed an online form and was contacted by the surgery the same day. Had to pick something up from the reception desk (very pleasant staff..
Haxby and Wigginton Health Centre
jane h.
I contacted the surgery on behalf of my elderly relative who had run very low on essential medication for their condition. The team arranged for the prescription to be sent promptly to the local..
Haxby and Wigginton Health Centre
Andy D.
I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness..
Haxby and Wigginton Health Centre
Martin B.
The practice appears to be experiencing declining standards. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Rob L.
The vaccination clinic on Saturday was poorly managed. I waited 45 minutes for a 10 minute appointment slot, largely because the clinic allowed unscheduled visitors to be seen alongside those with..
Haxby and Wigginton Health Centre
Ken P.
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and..
Haxby and Wigginton Health Centre
Anthony C.
Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a..
Haxby and Wigginton Health Centre
peter w.
The practice needs to improve its organisation. I was unable to obtain blood forms due to printer issues. I visited multiple locations, encountering various obstacles including one being closed,..
Haxby and Wigginton Health Centre
Vicky B.