Lawson Road Health Centre
4 months agoDale E. 4 months ago • From Google
Bad
App messaging would make contacting easier
I'm frustrated that the messaging feature isn't available in the app, as it would be helpful for contacting my local practice through the NHS app. I'd appreciate if this functionality could be restored. Additionally, I'm concerned about the length of time it's taking to receive results from recent tests. I'm experiencing ongoing ear-related symptoms and would welcome a quicker turnaround on these results.
Lawson Road Health Centre
4 months agoThank you for your feedback, Dale. We're sorry the service didn’t meet your expectations. We understand how important it is to access care when needed and are continually working to improve how we support our patients. Direct NHS app messaging was turned off in 2024 due to safety reasons with inappropriate patient use and limited functionality. We have multiple other ways to communicate with the practice such as our website, telephone or in person. The turnaround times for microbiology swabs from Eastern Pathology Alliance is 2-7 days. Your result was received within 6 days and will be reviewed by your usual GP in due course. If you'd like to discuss your experience further, please get in touch with the practice directly.
Excellent medical practice. The entire team demonstrates genuine commitment to providing quality care and support to their patients.
Lawson Road Health Centre
Piers r.
I have consistently had positive experiences with this practice.
Lawson Road Health Centre
Amy S.
I dropped my partner off to pick up a prescription and was waiting in the car park for just a couple of minutes when someone, who I believe was a healthcare professional, opened a window and called..
Lawson Road Health Centre
Dale E.
I'm frustrated that the messaging feature isn't available in the app, as it would be helpful for contacting my local practice through the NHS app. I'd appreciate if this functionality could be..
Lawson Road Health Centre
Vikki K.
Nothing but praise. The clinical staff have been very attentive and I have never felt hurried during my appointments.
Lawson Road Health Centre
Eden M.
The entire team at this practice has consistently demonstrated kindness, helpfulness and a high level of professionalism. I am extremely satisfied with the care and service provided. The pharmacy..
Lawson Road Health Centre
Richard P.
I attended my annual health review today and had a very positive experience. The clinician demonstrated extensive knowledge and conducted a comprehensive assessment in a warm, professional and..
Lawson Road Health Centre
Ellen E.
This practice has been very disappointing. There have been ongoing problems with prescription management. When contacting reception about persistent digestive concerns with concerning symptoms, the..
Lawson Road Health Centre
Know S.
Unfriendly reception staff..Clinical team members are excellent..
Lawson Road Health Centre
E K.
I have experienced significant dissatisfaction with this practice. I have submitted a formal complaint to the relevant regulatory body. I previously received a response to my initial contact,..
Lawson Road Health Centre
Lyzie T.
Courteous and satisfactory care provided
Lawson Road Health Centre
Deirdre E.
Excellent medical practice with outstanding clinical staff, and the pharmacy team are incredibly supportive and accommodating despite operating under considerable strain.
Lawson Road Health Centre
Ruth G.
I required guidance from a healthcare professional regarding deteriorating symptoms connected to my respiratory condition. I have been a patient at this practice for more than two decades and have..
Lawson Road Health Centre
Steven G.
That's regarding the reception experience. Following a previous telephone consultation several weeks earlier that allowed time for the prescribed treatment to take effect, and in accordance with the..
Lawson Road Health Centre
dawn r.
I'm puzzled about why this practice continues to accept new patients when they appear to lack the capacity to adequately serve their existing patient base. I've been registered here for..
Lawson Road Health Centre
karen d.
During an afternoon contact with the surgery in my capacity as a community healthcare professional, I received exceptional assistance from a particularly helpful member of the reception team who..
Lawson Road Health Centre
Catalina K.
My husband contacted the practice regarding concerns about our newborn's umbilical area, which was not healing as expected. During the night, we noticed discharge and bleeding from the site. When we..
Lawson Road Health Centre
Yulia V.
I contacted the practice this morning to arrange an appointment for my teenage daughter, who had developed a skin condition. After researching online, I believed I had identified the issue as a..
Lawson Road Health Centre
Hayley M.
Excellent practice. Having relocated from a different surgery in the area, I found this one to be exceptional. The entire team is wonderful and when you require an appointment, they typically..
Lawson Road Health Centre
Anonymouse
Receptionists lack even the most basic of social and interpersonal skills, are rude and unwelcoming, the admin staff cannot carry out the simplest of tasks, the practice nurses are incompetent.
Lawson Road Health Centre
Anna K.