Western Road Surgery

The service I received was disappointing. I was unable to secure an appointment through the standard booking process, and the receptionist suggested I attend the emergency department instead. When I..

This is an excellent medical practice. Every time I have visited, the team has consistently demonstrated helpfulness and efficiency. I would like to commend all the clinical and support staff for..

I've had an exceptionally positive experience with this practice. I've attended on several occasions for different concerns affecting both myself and my family members, and each visit has gone..

Disappointing experience. The waiting time to get an appointment was quite lengthy.

Attempted to contact the practice by telephone regarding a repeat prescription request, but was unable to reach anyone at that time.

Since 2020, my experience at this practice has been disappointing, and I have decided to switch to another provider. I was redirected to an alternative location for an appointment that I had..

I have consistently had positive experiences at this practice. The team members are approachable and supportive, and my consultations have consistently resulted in prompt referrals to secondary care..

My family and I have been residents of the local area for over 15 years and have consistently had positive experiences at this practice. We're not aware of anyone in our circle having had..

I recently relocated to the area and have found this practice to be exceptional. The clinical team here has been outstanding. The appointment system operates very effectively, with face-to-face..

We had a lovely experience today. The clinician we saw was very polite and professional, and it was our child's first appointment at this GP practice. The receptionist who arranged the appointment..

Based on the feedback I've received about medical practices in general, I can only express positive comments about this surgery. The team members are welcoming and demonstrate excellent efficiency..

I was given an appointment for a Wednesday and waited 45 minutes, only to discover that the practice does not operate on that day. This was a frustrating experience and suggests the booking process..

I recently registered with this GP practice and have found their approach to be frustrating and unhelpful. They have declined to continue medications I have been taking for an extended period,..

Outstanding experience overall. The front desk staff consistently demonstrate exceptional helpfulness and professionalism. I have attended appointments with various clinicians for both myself and my..

I've been struggling to obtain a prescription refill. The website provided no assistance, and when attempting to contact the practice by phone, I received a message indicating they were unavailable..

Moved to this practice from another location and am very pleased with the decision. Haven't had the opportunity to use their services personally yet, but they seem to place a strong emphasis on..

Disorganised experience at this clinic. I was charged a substantial fee for a very brief consultation and paperwork signature. Following this, the reception staff declined to assist with necessary..

The practice has changed its appointment system and no longer accepts bookings by telephone. Patients are now required to complete an online form instead. The reception team's manner has become less..

I have had a disappointing experience at this practice. Having been a long-term patient requiring ongoing medication management, I found the approach taken by both clinical and administrative staff..

Attended the surgery on Monday with my child who has experienced recurring urinary tract issues over several years. I was informed that an appointment could not be provided and medication would not..