Chislehurst Medical Practice

I am very disappointed with my experience at this practice. I spent a considerable amount of time attempting to reach reception to request an emergency appointment, during which the call was..

Consistently appears to seek ways to avoid addressing or resolving matters. Quite disappointing experience overall.

I had a negative interaction with a member of the reception team when I visited to collect a form for a relative. When I was unable to recall a specific detail that was needed, I felt the staff..

I submitted an online consultation request in the early morning and received a phone call from a helpful receptionist around midday offering an appointment time that didn't suit my schedule. The..

The practice was previously of a high standard. However, following the merger, I have found it increasingly difficult to secure doctor appointments, which has significantly diminished the value of..

The experience has been disappointing. There have been repeated instances of poor service delivery. Commitments to follow up have not been honoured, leaving matters unresolved. The approach taken by..

I recently called the practice with a general enquiry rather than to book an appointment. Although the system indicated I was first in the queue from the start, this appeared to make little..

Extremely poor service in my experience. I sustained an ankle injury and requested follow-up care from this practice. More than three weeks later, I still had not received my test results. I was told..

I was kept waiting on the telephone for an extended period of time.

I would give a lower rating if possible. This practice has declined significantly from its previous standard. I experienced a substantial delay waiting for a callback from a clinician, during which..

The clinical team and nursing staff provide excellent care and treatment. Along with all the other doctors and reception team members, they deliver a high standard of service. Yes, there are..

I have consistently received pleasant and excellent care at this practice.

I wanted to express my gratitude to the clinical staff and reception team at this practice. It's unfortunate that people tend to share negative experiences more readily, but I felt compelled to..

We have consistently been satisfied with the standard of care provided to my family and myself. The practice is also conveniently situated. The main drawback is that telephone access can sometimes..

Spent considerable time on hold before finally reaching someone, though the initial information provided was not particularly helpful.

Only good recommendations! The clinical staff member demonstrated competence and expertise, consistently showing attentiveness and empathy throughout my care. Special thanks to the reception team..

I have attended appointments with several clinicians at the practice and also accompanied a family member to their consultation. All of the healthcare professionals I encountered were extremely..

The triaging process at this practice feels inefficient and impersonal. Staff managing appointments appear dismissive and unhelpful. Despite lengthy waiting periods, accessing a consultation with a..

The clinical staff have been excellent in my experience, however the front desk service leaves much to be desired. They don't return calls promptly, can come across as dismissive, and on one occasion..

Being kept on hold for an extended period before the call was disconnected proved incredibly frustrating. It's disheartening to feel unheard when seeking assistance. The practice would clearly..