Haigh Hall Medical Practice
Paulina B. one month ago • From Google
Bad
Appointment access became difficult after the merger
This practice was previously excellent and accommodated patients' circumstances well. Following the merger and change in management, the service has become considerably more difficult to navigate and appears less patient-centred. Securing a GP appointment has become extremely challenging, and when one is obtained, the practice often contacts patients to confirm there is only a single slot available that day, with little flexibility regarding work or other commitments. Missing this appointment means being turned away without seeing a clinician. The practice previously had an established team of practitioners who provided continuity of care, but this is no longer the case, and patients cannot predict who they will see. Appointments can only be booked through the online system, which may present barriers for older patients who are less comfortable with digital platforms. The significant decline in service quality is concerning and has undermined confidence in whether the practice can adequately support the health needs of patients and their families.
Excellent healthcare professionals
Haigh Hall Medical Practice
Shaunie W.
The practice has definitely declined since the pandemic, but there is one particular clinician who is genuinely caring and committed to helping patients. It's fortunate to have someone like this on..
Haigh Hall Medical Practice
Alan B.
Accessibility for wheelchair users at this medical facility is inadequate and falls short of what should be expected at a healthcare venue.
Haigh Hall Medical Practice
Kurtis M.
The practice has shown recent improvements, particularly regarding the ease of securing appointment slots for our child.
Haigh Hall Medical Practice
Amanda D.
Called to cancel an appointment and was placed first in the queue, yet waited over an hour before deciding to hang up. Based on this experience, I don't plan to attempt cancellations through this..
Haigh Hall Medical Practice
Andrew l.
I have decided not to return to this practice. The fundamental purpose of a general practice is to provide medical assistance, yet the systems in place have created significant barriers to accessing..
Haigh Hall Medical Practice
Andy R.
I had a very negative experience at this practice. My husband experienced significant health issues after his medication dosage was increased substantially. When we raised our concerns with the..
Haigh Hall Medical Practice
Damon D.
I have been attending this practice since birth, spanning 34 years. While it is understandable that general practices are currently managing high patient volumes, this practice has transformed from..
Haigh Hall Medical Practice
ella r.
I'm relatively new to this practice and haven't experienced any difficulties obtaining appointments, receiving prescriptions, or getting prompt replies to electronic communications. The team appears..
Haigh Hall Medical Practice
louise h.
During challenging circumstances, I was disappointed to find that this practice appeared to be offering fewer alternative service options compared to other local surgeries. When I raised concerns..
Haigh Hall Medical Practice
Sapphire G.
This is the finest medical practice I have attended. The entire team is wonderfully kind and genuinely attentive to what patients have to say. I find it puzzling why there are unfavourable comments..
Haigh Hall Medical Practice
luz m.
I recently reached out to the practice seeking support regarding a family member's prescription matter. Unfortunately, the interaction proved to be disappointing and did not provide the assistance I..
Haigh Hall Medical Practice
Jo W.
The practice has declined significantly in quality. The booking system is now problematic and difficult to navigate, and the team members are unhelpful. I would recommend considering alternatives if..
Haigh Hall Medical Practice
Kakarot K.
Absolutely ridiculous! Attempting to book an appointment by phone is not permitted! The suggestion is to visit the pharmacy first, and only if they cannot assist will an appointment potentially be..
Haigh Hall Medical Practice
GSTAR-raw G.
I regularly accompany a family member to this practice for their appointments. The clinical staff members are consistently warm, friendly, and demonstrate genuine care in their work. The reception..
Haigh Hall Medical Practice
Geoffrey O.
This practice has experienced a significant decline in service quality. Accessing appointments with a doctor has become increasingly difficult, as unqualified staff members appear to be handling..
Haigh Hall Medical Practice
Em E.
This medical practice is excellent, with staff members who are genuinely caring, kind and courteous. They take the time to treat patients as individuals rather than simply processing cases. I would..
Haigh Hall Medical Practice
Pamela F.
The reception staff at this centre displayed unprofessional behaviour and were discourteous, with no greeting upon arrival. The clinical consultation was also disappointing, as I felt rushed and..
Haigh Hall Medical Practice
Keith K.
Outstanding team. Highly professional approach.
Haigh Hall Medical Practice
Chris H.
This practice has an exceptional clinician who stands out from others. Unlike some doctors who hurry through appointments, this healthcare professional takes time to listen and allows patients to..
Haigh Hall Medical Practice
Gary H.