The New Coningsby Surgery
GS
Gemma S. 7 years ago • From Google
Bad
Accessing appointments at this surgery feels extremely challenging. The reception staff interactions have often felt unwelcoming and dismissive. On multiple visits, I've observed people requesting appointments being turned away with the explanation that none are available, only for other individuals who appear to have existing relationships with the staff to be offered appointments shortly afterwards. This inconsistency is deeply frustrating. I made repeated attempts to arrange a routine medication review, calling on consecutive days without success. After expressing my frustration during one of these calls, I received a callback within half an hour offering an appointment. My family members have similarly struggled to secure appointments and access necessary medications, partly due to difficulties reaching the practice by phone. I've noticed occasions when the telephone has been ringing continuously while reception staff appear to be engaged in conversation rather than attending to calls. The clinical staff appear competent and provide good care, but the significant barriers to actually reaching an appointment mean this quality of care remains inaccessible to many patients. It's disappointing that the appointment booking and phone systems create such obstacles to receiving the medical attention needed.
Jess H.