Gosforth Memorial Medical Centre
Paulo C. 3 years ago • From Google
Bad
Appointment access has become increasingly difficult
The quality of care has noticeably declined over the past couple of years. Previously, appointments were readily available, but now even when calling during booking hours to report urgent concerns, patients are told they will receive a callback to determine whether an appointment is necessary. This process feels inefficient and reflects disappointing service standards. Additionally, the telephone system experienced significant technical difficulties that persisted for an extended period. Given the substantial public funding the practice receives, one would anticipate such issues would be resolved promptly rather than taking many months to address. During this time, patients faced barriers to accessing care, as calling ahead became problematic and walk-in visits were not permitted. Overall, the experience suggests a considerable decline in service quality.
Outstanding healthcare provider. The updated digital platform is excellent, with inquiries being addressed promptly. I consistently manage to secure an appointment on the same day when required.
Gosforth Memorial Medical Centre
C.A C.
This medical centre is an excellent choice for healthcare and provides outstanding medical services.
Gosforth Memorial Medical Centre
John P.
Gosforth Memorial Medical Centre operates as an efficiently managed medical practice staffed by competent healthcare professionals.
Gosforth Memorial Medical Centre
Charlotte G.
I have been attending this practice for six years. The team has consistently provided excellent care, and when I experienced a serious health issue following hospital discharge, they were..
Gosforth Memorial Medical Centre
stella j.
The reception team's approach lacks warmth and understanding, coming across as dismissive and curt in their interactions. Their manner feels unwelcoming, making phone contact with the practice an..
Gosforth Memorial Medical Centre
Jo P.
I have concerns that the practice may not be operating with the best interests of the NHS in mind, and I question whether decisions are being made with patient care as the priority.
Gosforth Memorial Medical Centre
Bim B.
I attempted to call during the designated appointment booking window today. After being on hold for two hours listening to music at an uncomfortably loud volume, I was informed that I could no..
Gosforth Memorial Medical Centre
Rachel A.
I have been a patient at this practice for a considerable time and previously had positive experiences, however my recent interactions have been disappointing. I felt the reception staff were..
Gosforth Memorial Medical Centre
Abdullah A.
Quick access to appointments with a welcoming and supportive team.
Gosforth Memorial Medical Centre
Alice V.
Getting through to this clinic proves quite challenging, as phone calls frequently drop without connection. Additionally, the less experienced clinicians appear to lack sufficient knowledge, as..
Gosforth Memorial Medical Centre
Lina R.
This feedback concerns Reception services rather than the clinical team. Obtaining an appointment proved extremely challenging. After calling repeatedly over several days, both morning and..
Gosforth Memorial Medical Centre
willem w.
This is an excellent GP practice with a welcoming and supportive reception team. The clinicians here have diverse expertise across various health concerns. The appointment system is very efficient,..
Gosforth Memorial Medical Centre
stewart m.
I have been a patient at this practice for many years and it was excellent, but since the recent merger the quality of care has declined significantly.
Gosforth Memorial Medical Centre
Maureen E.
The practice contacted me repeatedly by phone and post to encourage me to receive a particular vaccination. I have concerns about potential side effects of this vaccine in relation to an existing..
Gosforth Memorial Medical Centre
Cathryn H.
Excellent practice. I've found it straightforward to obtain appointments and the online booking system is very user-friendly. The reception team and clinical staff are consistently pleasant and..
Gosforth Memorial Medical Centre
Shida F.
The team demonstrated professionalism and courtesy throughout. They were straightforward in their approach and made an effort to provide thorough explanations of matters discussed.
Gosforth Memorial Medical Centre
Jason J.
Excellent medical professionals, and I consistently see the same practitioner at each visit!
Gosforth Memorial Medical Centre
Katie E.
Excellent service provided Felt very reassured throughout Thank you to the staff member who assisted with all of the support needed
Gosforth Memorial Medical Centre
Syed A.
Appointments do not run to schedule.
Gosforth Memorial Medical Centre
Gemma P.
This is an outstanding practice that I have been part of. The reception team members are incredibly supportive and helpful. The clinical staff provide excellent care. I am very grateful for the..
Gosforth Memorial Medical Centre
Afton A.