Crossfell Health Centre

I attempted to contact the practice at opening time but received an automated message indicating all staff were unavailable. I persisted with multiple call attempts over approximately twenty..

The phone lines are difficult to reach, with extended wait times when trying to get through. I waited for a considerable period and remained first in the queue for a significant portion of that..

When I arrive late or fail to attend an appointment, I forfeit my position at the practice. Yet on this occasion, I waited considerably longer than my scheduled time, apparently without consequence...

This practice has been a disappointing experience. The telephone service is particularly problematic, with calls rarely being answered. Having used various medical facilities across different..

I have been waiting over a month for a lung function test and have been informed by reception that I am on a waiting list with approximately one hundred other patients. The practice has explained..

It is uncommon to have continuity with the same healthcare provider at this practice. There appears to be a tendency to quickly offer medication without thorough investigation. I have experienced..

The reception team came across as rather impolite during my telephone call, and I could hear them laughing while I was asking a straightforward question. I was calling regarding an appointment at..

I would rate this experience as extremely poor if lower ratings were available. The practice felt inadequate, particularly regarding phone access. Attempting to reach the surgery at 8:30 resulted in..

Extremely disappointing experience.

The reception staff were unhelpful during phone calls, and the booking system proved problematic. Overall, this practice requires significant improvements.

Awful experience with accessibility - I struggle to reach the practice by telephone, and although they collected my contact details to call me back, I'm still awaiting that return call.

I find it difficult to reach the practice on a regular basis. While I understand this may be a common issue elsewhere, the experience of waiting an extended period on hold only to have the call..

This has been my least satisfactory healthcare experience. Like many practices, obtaining anything by phone proves extremely challenging, so attending in person early in the morning to book an..

I would rate this experience extremely poorly if a lower score were available. I have submitted multiple requests for a prescription through email correspondence, yet it has not been collected by..

Attempted to contact the surgery today on multiple occasions over the course of an hour. The vast majority of calls were disconnected immediately with an automated message indicating no..

This practice falls significantly short of expectations. The reception staff appear poorly informed and unhelpful. Obtaining an appointment is extremely difficult. The approach seems to be..

It would be beneficial if the reception team could prioritise answering incoming phone calls more promptly, as callers may experience lengthy wait times before their calls are answered.

Calls go unanswered outside of appointment booking hours. The reception team could be more welcoming. Many of the clinical staff seem disengaged from patient care. If this is representative of..

The practice is disappointing. The telephone lines are constantly busy and calls are rarely answered. I have had a poor experience overall with this surgery.

I have been visiting this pharmacy for many years to collect my husband's regular monthly medication. I have witnessed how hectic it can become, and I have noticed the team members put in..