Woodhouse Medical Practice
6 years agoKirsty D. 7 years ago • From Google
Bad
Appointment booked without arranging necessary support
I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the scheduled date and time, only to be turned away and told to return in two weeks because no interpreter had been arranged, despite this need being known in advance. The surgery also failed to book her into the hospital for delivery or arrange her scan appointment. The patient was understandably distressed by this experience. When attempting to lodge a formal complaint, I was informed that no manager was currently available as the practice was in the process of recruiting one. I found this response inadequate given the circumstances. I subsequently contacted the midwifery team at the hospital directly, and the patient has now been properly registered and has her scan scheduled. The difference in service between the two organisations was stark. I would not recommend this surgery and feel it falls significantly short of acceptable standards.
Woodhouse Medical Practice
6 years agoHi Kirsty Dawson. Sorry for the late reply. We are sorry to hear about your friends experience. We understand this must be a stressful time for her. Unfortunately on this occasion your friends appointment was booked by the midwives themselves, The midwife that was on that day should of booked an interpreter when booking her next appointment. This was beyond our control. The midwifery team are not employees of our practice. Should you wish to raise any complaint please do so via Woodhouse Health Centre. Kind regards WMP
I have consistently had a positive experience with this practice. When I contact them to arrange an appointment, the staff are courteous and provide availability promptly, taking into account how..
Woodhouse Medical Practice
Navid T.
It's unfortunate that there seems to be a lack of compassion in many places, including at this GP surgery. I found that the reception staff appeared to make decisions about appointments and medical..
Woodhouse Medical Practice
Nicholas E.
I'm puzzled by the one-star rating. I've been a patient at this practice for over a decade. The team members are approachable and considerate. They treat patients with respect and without any sense..
Woodhouse Medical Practice
Gnasha M.
The clinical staff at this practice are consistently approachable and provide appropriate care for patients' health concerns. The majority of reception team members are courteous and supportive,..
Woodhouse Medical Practice
Sean M.
I attended an appointment regarding persistent pain I have been experiencing in my shoulder. I was genuinely impressed by the standard of care at this practice. The clinician I saw took time to..
Woodhouse Medical Practice
Nida I.
Outstanding level of care with highly skilled medical professionals on staff at this practice.
Woodhouse Medical Practice
Lauren H.
The healthcare professional I saw was warm, welcoming, and instantly put me at ease. They are a real credit to the team.
Woodhouse Medical Practice
Walid S.
This is a really good clinic with excellent service that I'm very pleased with. The clinical staff provided great care and support. I particularly appreciated the friendly and helpful approach from..
Woodhouse Medical Practice
Steven E.
The practice maintains a clean and hygienic environment with polite staff members. The clinical team has been very supportive and attentive, and I have found no issues with the service provided.
Woodhouse Medical Practice
Quratulain A.
This is one of the best medical practices I have encountered in the UK. From the reception staff through to the clinical team, everyone demonstrates helpfulness and a cooperative approach. I would..
Woodhouse Medical Practice
Yohana T.
I called earlier today to request a replacement inhaler for my child. When my call was answered, I felt the receptionist was not listening carefully to what I was explaining and came across as..
Woodhouse Medical Practice
mark a.
Attended for a vaccination appointment today. The team was excellent. The whole visit was quick and efficient, taking only about ten minutes from arrival to departure. The service was delivered in a..
Woodhouse Medical Practice
Dan A.
Extremely disappointing experience.
Woodhouse Medical Practice
Lisa J.
The practice maintains excellent cleanliness standards, and the team members are consistently welcoming and professional. This surgery has provided care to multiple generations of my family, and we..
Woodhouse Medical Practice
carmel b.
Well, here we go. I encountered a difficulty this evening with my local pharmacy regarding a prescription item that wasn't available, and they needed the practice to help resolve the matter. I went..
Woodhouse Medical Practice
Tomos R.
Excellent service provided. I managed to secure an appointment the same day and was attended to at the scheduled time without experiencing the lengthy waiting periods that have been common at other..
Woodhouse Medical Practice
Shaima A.
I am very satisfied with my general practice experience. The healthcare professional I see is considerate, supportive, and consistently communicates in a clear and understandable manner. I feel at..
Woodhouse Medical Practice
Matiur R.
The team appears well-organised and friendly. I felt welcomed during my visit.
Woodhouse Medical Practice
Kirsty D.
I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the..
Woodhouse Medical Practice
Name S.
This medical practice has been a disappointing experience. The telephone system requires extended waiting periods before anyone responds, and the calls frequently disconnect before reaching anyone.
Woodhouse Medical Practice
Jade D.