Woodhouse Medical Practice
6 years agoKirsty D. 7 years ago • From Google
Bad
Appointment booked without arranging necessary support
I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the scheduled date and time, only to be turned away and told to return in two weeks because no interpreter had been arranged, despite this need being known in advance. The surgery also failed to book her into the hospital for delivery or arrange her scan appointment. The patient was understandably distressed by this experience. When attempting to lodge a formal complaint, I was informed that no manager was currently available as the practice was in the process of recruiting one. I found this response inadequate given the circumstances. I subsequently contacted the midwifery team at the hospital directly, and the patient has now been properly registered and has her scan scheduled. The difference in service between the two organisations was stark. I would not recommend this surgery and feel it falls significantly short of acceptable standards.
Woodhouse Medical Practice
6 years agoHi Kirsty Dawson. Sorry for the late reply. We are sorry to hear about your friends experience. We understand this must be a stressful time for her. Unfortunately on this occasion your friends appointment was booked by the midwives themselves, The midwife that was on that day should of booked an interpreter when booking her next appointment. This was beyond our control. The midwifery team are not employees of our practice. Should you wish to raise any complaint please do so via Woodhouse Health Centre. Kind regards WMP
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Woodhouse Medical Practice
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Woodhouse Medical Practice
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Woodhouse Medical Practice
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Woodhouse Medical Practice
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Woodhouse Medical Practice
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Woodhouse Medical Practice
郭洋 郭.
The service experience was disappointing due to an unhelpful demeanor, lack of patience, and inefficient handling of procedures.
Woodhouse Medical Practice
mana a.
The practice did not provide the level of support I was hoping to receive.
Woodhouse Medical Practice
Kirsty D.
I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the..
Woodhouse Medical Practice
Don D.