MV

Melvin V. one year ago • From Google

Rating

Bad

Appointment booking confusion caused unnecessary inconvenience

I submitted a records request for my daughter and received a message from the GP surgery asking me to send any clinical letters, which I did, and to contact them to arrange a GP appointment. I got in touch with the surgery. The receptionist confirmed that the GP had received the letters and said I would get a call on Tuesday 6th May. I contacted the surgery again and they confirmed that no appointment had been scheduled. I was asked to ring back at 8 o'clock in the morning to book an appointment for my daughter. I told the receptionist that this was unsatisfactory as I had already tried to arrange the appointment following the GP's request. I was then offered an appointment at another local surgery for that day. I was given a specific appointment time, but when my daughter arrived, she was told it was scheduled for a different time. When my daughter spoke to the GP, they said the appointment should not have been booked with them and that it was a waste of our time. I had to contact the surgery again to report the booking error. The mistake was not made by us or the other surgery.

Pearl Medical Practice

one year ago

Dear Mr Victor Your comments are noted, if you have any further concerns please contact the Practice Manager the following email address: [email protected] Clarise Buncombe Practice Manager

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