Pearl Medical Practice
one year agoMelvin V. one year ago • From Google
Bad
Appointment booking confusion caused unnecessary inconvenience
I submitted a records request for my daughter and received a message from the GP surgery asking me to send any clinical letters, which I did, and to contact them to arrange a GP appointment. I got in touch with the surgery. The receptionist confirmed that the GP had received the letters and said I would get a call on Tuesday 6th May. I contacted the surgery again and they confirmed that no appointment had been scheduled. I was asked to ring back at 8 o'clock in the morning to book an appointment for my daughter. I told the receptionist that this was unsatisfactory as I had already tried to arrange the appointment following the GP's request. I was then offered an appointment at another local surgery for that day. I was given a specific appointment time, but when my daughter arrived, she was told it was scheduled for a different time. When my daughter spoke to the GP, they said the appointment should not have been booked with them and that it was a waste of our time. I had to contact the surgery again to report the booking error. The mistake was not made by us or the other surgery.
Pearl Medical Practice
one year agoDear Mr Victor Your comments are noted, if you have any further concerns please contact the Practice Manager the following email address: [email protected] Clarise Buncombe Practice Manager
Thank you for your kind comments Yours sincerely Clarise Buncombe Practice Manager
Pearl Medical Practice
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The medical centre proved to be genuinely helpful. The receptionist demonstrated excellent service, showing genuine helpfulness and flexibility in their approach. They displayed attentiveness and..
Pearl Medical Practice
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I have been attending this practice for more than three decades. The reception team members are consistently patient and supportive, regularly making extra efforts to assist with patient..
Pearl Medical Practice
Shy K.
Dear Shy Khatri Thank you for your kind comments Yours sincerely Clarise Buncombe Practice Manager
Pearl Medical Practice
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Pearl Medical Practice
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Pearl Medical Practice
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I really appreciate the assistance provided by the entire team at the practice. The doctors, reception staff, and nursing team were all extremely helpful and supportive. I'm very pleased with the..
Pearl Medical Practice
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I'd like to share my sincere appreciation for the reception team at the practice. They are both outstanding members and consistently provide a level of service that truly makes a difference. From..
Pearl Medical Practice
Z B.
I attended for a blood test today and found the healthcare professional to be very pleasant and friendly, with excellent communication skills throughout the appointment.
Pearl Medical Practice
OLI R.
The healthcare professional demonstrated excellent competence and skill in their role.
Pearl Medical Practice
Sid K.
I would like to express my sincere gratitude to the practice for their exceptional accommodation. Special thanks to the staff member who arranged a prompt face-to-face appointment, and to the..
Pearl Medical Practice
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The service was prompt and efficient, with the reception team demonstrating genuine kindness and helpfulness. During consultations, the clinical staff provided ample opportunity to discuss concerns..
Pearl Medical Practice
Clare S.
The practice continues to deliver excellent care. The clinical staff member I saw is very attentive and knowledgeable, and I feel confident in their care. The reception team member is genuinely..
Pearl Medical Practice
Georgi N.
I have been a patient at this practice for quite some time and have no issues to report. The reception staff are welcoming and the clinical team are skilled and knowledgeable.
Pearl Medical Practice
Shania D.
I was genuinely keen to switch to a different practice, and the team at my new surgery were incredibly helpful and showed genuine kindness throughout the process.
Pearl Medical Practice
Ashok P.
We have been patients at this practice for over three decades, and we genuinely value the care we receive. The clinical team has consistently provided excellent support in managing various health..
Pearl Medical Practice
Badrul H.
I have been a patient at this practice for over three decades and have consistently valued the care provided. The clinical team and support staff have demonstrated genuine commitment in assisting me..
Pearl Medical Practice
Tapan P.
I recently visited my local medical practice for a skin concern, and I had quite a positive experience overall. Although there was a minor issue with my registration initially, as I wasn't..
Pearl Medical Practice
Mazhar M.
I recently experienced respiratory illness and my symptoms were deteriorating. I contacted the surgery and spoke with reception staff who were exceptionally helpful and managed to arrange an urgent..
Pearl Medical Practice
Muskan G.
I have found this medical practice to be very helpful, and registering here was a wise decision for me. The clinical team and staff members are excellent, supportive, and always willing to assist. 🙏
Pearl Medical Practice
Natalie B.