Newlands Medical Centre

The physiotherapy service provided limited practical guidance, with recommendations restricted to basic stretching routines without clear instructions on frequency, repetitions, or sets needed for..

Called to book a medical appointment starting at 8 o'clock in the morning. Following numerous attempts to reach the practice, I was told at around 8.47 that no same-day slots were available. I was..

To be honest, it can be challenging to reach them at times, but I've generally had a positive experience at this practice. They took my concerns seriously regarding my mental health and were quick..

We have been attempting to secure an appointment for my pregnant partner over a two-day period. Upon calling at 8am, we were placed on hold for approximately an hour before the call was disconnected..

I've never left a GP appointment feeling so invalidated. The clinician I saw showed no compassion or willingness to listen. Instead of supporting me through what was already a difficult and..

Unable to reach the practice through telephone or online channels.

The practice appears to be managing a large patient load, which may be affecting their ability to respond to telephone inquiries promptly. Availability for appointments seems limited when attempting..

I had a very negative experience at this medical centre, from the reception staff through to the clinical team. I felt the staff were dismissive and unhelpful throughout my visits. I attended..

I would have given this a much lower rating if possible. I had to find a new practice after my previous one shut down, and since registering here I have been unable to secure any appointments..

The clinician at this practice is a genuine diamond of a bloke and a brilliant doctor. The reception team is also excellent.

The standard of care provided fell significantly short of expectations. Obtaining an appointment proved extremely challenging, requiring an in-person visit to the practice and arriving early in the..

The receptionist contacted me to schedule a call with the doctor regarding a medication adjustment recommendation. Unfortunately, there was a significant delay of over five weeks before I could..

The clinical staff are competent, however accessing the practice or getting past the reception desk presents a significant challenge. The person working on reception displays poor communication..

The staff members were quite dismissive, particularly those in clinical roles. Rather than addressing my concerns, they repeatedly gave the same response without variation. For a physical health..

Excellent healthcare professionals...very compassionate and supportive...would certainly suggest to others...Grateful for the assistance provided.

This practice was not a positive experience for me.

The practice appears to have limited availability for appointments, and they do not seem to regard many situations as requiring urgent attention. When concerns are raised, the typical response is to..

I had such a positive experience with the reception staff member who assisted me. They were incredibly kind and supportive during my visit when I wasn't feeling well. They went above and beyond to..

I have been a patient at this practice throughout my life, as were my parents before me. While I acknowledge that obtaining an appointment does take considerable time, I would suggest this is a..

It is difficult to secure an appointment at this practice.