Crawcrook Medical Centre

The service feels quite slow. When you explain what you need, it doesn't seem to get addressed. The information provided often appears to be incorrect. After submitting a formal complaint, there was..

I raised concerns with the practice regarding their administrative service and experienced a lengthy delay in receiving a response. I subsequently engaged an independent advocacy service to..

I have been attending this medical centre throughout my adult years and have noticed a significant decline in its standards. Securing appointments has become increasingly difficult. When an..

It would be helpful if the phone lines were more accessible, as reaching the practice and securing an appointment has proven quite difficult.

I was quite surprised to see some of the negative feedback posted previously, though I noticed those comments were from some time ago. This practice has been excellent in my experience. The..

Absolutely terrible. If the medical staff were to take industrial action, I would be inclined to join them in protest. At least then I might actually manage to get an appointment with someone.

The reception area was quite crowded.

I have been a patient at this practice for 15 years and was very satisfied with the service previously. However, since the management changes affecting the three merged practices, I have experienced..

The initial healthcare professional provided excellent care, however the subsequent appointment resulted in a significant bruise.

I have significant concerns about this practice since relocating to the area three years ago. As both a patient and someone working in healthcare, I find the way this service operates..

Following nearly a year and a half of attempting to manage a long-term health condition, which resulted in significant employment difficulties due to declining health, I attended over eight..

Since the practice in my area merged with another nearby location, the service quality has declined significantly with very limited appointment availability. I was directed to use an online..

Extremely disappointing experience when attempting to book an appointment. The receptionist indicated that my concern did not meet the urgency criteria for scheduling. I found this response..

Disappointing service...the situation continues to deteriorate. My relative, an older patient, experienced a head injury and was instructed to telephone at 8am to arrange an appointment with a..

This establishment is quite remarkable!

Overall, the service at both locations has been satisfactory based on my experience, with one healthcare professional at Crawcrook in particular who has provided excellent care for my son, and is..

After spending a considerable amount of time on the phone to arrange a repeat prescription, I subsequently visited the pharmacy to collect it only to find that the surgery had not processed the..

Disappointing experience with this practice. I spent over 45 minutes on hold in a queue of five, only to be informed that no appointments were available at all. This remained the case even when I..

My son, who has a significant ongoing medical condition requiring continuous medication management, has been a patient at this practice for over seven years. He submitted a repeat prescription..

I'm astonished that this practice continues to operate.