Hallgarth Surgery
SB
Scott B. 4 years ago • From Google
Bad
Getting appointments is challenging and the person you are scheduled to see is often not the one you end up with. When you do manage to attend, the waiting area tends to be quiet with limited availability shown, which is puzzling. They frequently direct people to 111 when appointment slots cannot be secured. If you have relevant information on your medical history that should be considered before an appointment or if you are contacted requesting a review, your preferences may not be respected. Even if you express that you do not wish to have a review, one may still be requested. The prescription phone line is infrequently answered these days. You must leave your details and medication requirements and hope they are processed accurately. Mistakes happen regularly, which represents unnecessary use of NHS resources. The pharmacy staff member involved in prescriptions appears overly hands-on, making alterations to prescriptions without informing patients or seeking consent, then insisting on an appointment to discuss these changes, only to redirect you to another staff member instead. This level of involvement seems excessive and warrants caution. Reception staff may engage in conversation before attending to you or ask about the reason for your visit. Some staff members also look over the shoulder of reception during appointment bookings, which compromises privacy. Additionally, some reception team members appear to struggle with phone operation, raising questions about hiring standards. If this is the level of capability demonstrated by those answering phones, it raises concerns about overall service quality. Consider exploring alternative practices, as it may be worth the effort to find somewhere that provides a better experience.
Scott B.