OO

Omar O. 5 years ago • From Google

Rating

Bad

Appointment booking process drags on unnecessarily

The reception team appeared disengaged and unhelpful when dealing with enquiries. Most staff seemed indifferent, though one member occasionally provided better service. The appointment booking process felt unnecessarily complicated and prolonged, consuming considerable time and effort. The clinical consultation was rushed, with unclear communication and frequent inaudible speech, leaving uncertainty about important health information. Clear and effective communication seems particularly important in healthcare settings, yet this did not appear to be a priority. Patients registering here may experience a sense that their health concerns are not being adequately addressed. Interactions, whether in person or by telephone, tend to feel hurried and pressured. The practice benefits from convenient parking facilities, though the interior décor and facilities appear dated and would benefit from modernisation.

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