Holderness Health - St Nicholas' Surgery
ST
Sue T. 7 months ago • From Google
Bad
I could only give one star as there is no option for no stars. The appointment booking service is absolutely terrible. Why is it not possible to simply call and request an appointment? I completed an online form and received a reply stating that a clinician wanted a face-to-face appointment. The only one available was at a specific location at 2.30pm, but I was at work. Although I was fortunately able to drive there, I was never asked whether I could actually attend. When I checked the next day, there were no appointments available, and the same applied the following day. I was then told the appointment had expired. Two weeks later, I attended the surgery and stood at reception for at least 20 minutes while a staff member completed an online form with another patient, asking detailed questions about symptoms and pain levels. This patient should have been taken to a quiet area with another staff member, yet neither they nor the other people waiting in the queue were acknowledged. Eventually, another staff member came to manage the queue, and I finally secured an appointment, which was nearly four weeks after the clinician had indicated they wanted to see me. I feel the practice is letting down residents and providing a terrible service. All I want is to see a clinician. I have lived in this area for over 60 years and have never experienced such poor service. People are unwell and simply need to see a proper clinician for help. This needs to be resolved. With all the surgeries in this area, there must be appointments available, and I do not believe it when told there are none. The surgery should be open at least six days a week with late evening appointment slots.
Rob N.