AB

Adrian B. 9 years ago • From Google

Rating

Poor

Appointment booking remains frustratingly difficult here

Standard experience - much like what you'd encounter at most practices nowadays. Securing appointments proves challenging unless you have the flexibility to rearrange your schedule at short notice. The telephone system has limited capacity. Digital offerings are underwhelming (appointment booking through online channels is rarely available and prescription renewal requests tend to slip through the cracks). Clinicians typically have minimal time to spend with each patient and you're generally restricted to raising a single concern per visit - meaning you must prioritise your most pressing issue and return another time if needed. While this isn't necessarily unique to this particular practice, they could do more to make the overall experience feel less burdensome. The clinical staff appear somewhat detached (likely due to being stretched thin), which is among the least engaged approaches I've come across.

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