Crossfell Health Centre

This practice falls significantly short of expectations. The reception staff appear poorly informed and unhelpful. Obtaining an appointment is extremely difficult. The approach seems to be..

The reception team came across as rather impolite during my telephone call, and I could hear them laughing while I was asking a straightforward question. I was calling regarding an appointment at..

Frustrating experience attempting to make contact over an extended period without success.

This practice has been a disappointing experience. The telephone service is particularly problematic, with calls rarely being answered. Having used various medical facilities across different..

I conducted an informal test by calling the practice while standing in the reception area. I observed that the call went unanswered, and the staff members present commented that the phone was..

The phone system has improved considerably and now provides queue position updates. The clinical staff are excellent and consistently demonstrate good listening skills and understanding. While..

The reception staff can be unwelcoming, and even if you manage to book an appointment, you may need to wait a couple of days. Once you arrive for your appointment, waiting times can extend to around..

The practice's phone line has been unavailable for an extended period, making it impossible to book appointments during this time.

Patients are often quick to voice complaints, but I wanted to highlight how excellent and compassionate this health centre is. Like any surgery, there are areas for improvement, but overlooking the..

I have been a patient at this practice for many years and continue to remain registered despite ongoing frustrations. My primary concern relates to the accessibility of the telephone service. On a..

Since the new management arrived, accessing GP appointments has become increasingly difficult and frustrating. The experience has deteriorated to such an extent that serious concerns about the..

I don't usually make many appointments at my practice, but I attended for a scan in October 2023 and waited without receiving any follow-up communication. When I contacted the office, I was told I..

When I arrive late or fail to attend an appointment, I forfeit my position at the practice. Yet on this occasion, I waited considerably longer than my scheduled time, apparently without consequence...

I have been a patient at this practice for many years and have noticed a significant decline in accessibility since the pandemic. It has become extremely difficult to obtain appointments, and..

Extremely disappointing experience.

Extremely difficult to access appointments through this practice. The telephone lines open at 8:29 but are consistently engaged throughout the day, making it nearly impossible to get through...

The phone lines are not being answered, which is frustrating.

Not a positive experience with the medical team at this practice.

The telephone system is problematic and requires additional staffing resources rather than prioritising financial returns. Most of the team are unhelpful, with only one staff member being genuinely..

Attempted to reach the practice by telephone on multiple occasions without receiving a response, which led to attending an alternative healthcare facility instead.