Binfield Road Surgery
2 years agoLouise M. 2 years ago • From Google
Bad
Appointment booking system doesn't work for working parents
Accessing appointments at this practice presents a significant challenge due to the booking system. The only viable time to secure an appointment is at opening time, which coincides with my school run commitments, making it practically impossible for me to book in. I have made multiple attempts to find alternative solutions, contacting the practice by phone on two occasions and submitting two emails. During both telephone calls, I received the same response that appointments can only be obtained by calling at opening time. My emails have not received responses, though the practice has replied to this review.
Binfield Road Surgery
2 years agoHi Louise, We are really sorry that you had a dissapointing experience with us, that's not the kind of service we are. It would be really helpful to have a chance to review what went wrong and see where we can improve - please do get in touch with us - our email address is [email protected] Kind regards, The team at Binfield
Truly an outstanding medical practice that I would highly recommend.
Binfield Road Surgery
Natallia Y.
The clinician was excellent. It is uncommon to find healthcare professionals who take the time to consider the underlying causes and reasoning behind a patient's presentation.
Binfield Road Surgery
Acacia C.
Extremely supportive and quick to respond.
Binfield Road Surgery
Mayte B.
I have been a patient at this practice for nearly a decade and have continued my registration with them despite relocating outside the local area, as I have consistently experienced efficient..
Binfield Road Surgery
I W.
I was very disappointed with my experience. The clinician seemed unwilling to listen to my concerns and appeared reluctant to address my health issues. Obtaining diagnostic imaging that could have..
Binfield Road Surgery
Emma M.
Excellent service. The staff member arranged an appointment at an alternative practice for me as I required a medication review.
Binfield Road Surgery
M.L F.
The staff member I spoke with was very helpful and managed my questions with ease. Another team member was equally supportive and demonstrated good knowledge as well. Both members of the practice..
Binfield Road Surgery
David A.
Excellent experience with outstanding service and meticulous care. Every member of the team I encountered was friendly and supportive, consistently demonstrating a willingness to provide additional..
Binfield Road Surgery
Anthony V.
Hello. I wanted to share my experience. I have found it quite challenging recently, and the service has not met my expectations. It appears that the current team operates in a manner that feels..
Binfield Road Surgery
patrick a.
The experience was excellent and I have no issues to report.
Binfield Road Surgery
salley y.
This has been the finest general practice experience I have encountered. The reception team demonstrates exceptional helpfulness. The clinical staff display genuine compassion and insight. Despite..
Binfield Road Surgery
Aranav K.
We are really grateful for the amazing rating and review. Thank you! Team at Binfield
Binfield Road Surgery
Maribel D.
I wanted to share positive feedback about my experience with the practice following a very satisfactory visit. When I reached out regarding a family member's health concern, the team promptly..
Binfield Road Surgery
Ismail H.
I would rate this experience as poor if lower ratings were available. The standard of customer service during my appointment fell significantly short of expectations. Upon arrival at reception, I..
Binfield Road Surgery
That G.
The practice has deteriorated significantly over time despite previously providing satisfactory care. There are concerns about the level of knowledge demonstrated by clinical staff regarding..
Binfield Road Surgery
Daniel O.
I would like to extend my sincere gratitude to the reception team member who promptly addressed my query, recognised the need for timely care, and managed to arrange a last-minute appointment for..
Binfield Road Surgery
Stefano E.
I have attempted to contact the practice on multiple occasions but have been unable to secure an appointment despite having a potentially serious health concern. Despite the nature of my situation,..
Binfield Road Surgery
Hannah A.
Not my nearest practice, but I'm confident I wouldn't receive the same exceptional level of care at other surgeries. The front desk staff are consistently warm and understanding. The clinical team..
Binfield Road Surgery
Timothy M.
This is my personal feedback regarding the healthcare professional I saw—they are doing an excellent job and I would encourage them to continue with their good work. Thank you for the care provided.
Binfield Road Surgery
grace f.
This medical practice operates with impressive efficiency and maintains excellent standards of cleanliness. Beyond the smooth operations, what truly stands out is the genuine warmth and compassion..
Binfield Road Surgery
Felicity A.