DS

Danielle S. 2 years ago • From Google

Rating

Bad

Appointment booking system leaves you stuck in circles

It is very difficult to secure an appointment at this practice. Their booking system does not appear to function effectively. I called on consecutive days after receiving a message requesting me to ring and arrange a consultation. I phoned at the earliest opportunity each morning, but after waiting on hold for an extended period, I was informed both times that all slots were unavailable and instructed to try again the next day. This created a frustrating cycle. When a clinician has requested that a patient be seen, there should be provision to book appointments for upcoming days rather than being asked to repeatedly call back.

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